Client Technical Onboarding Manager II

2 days ago

Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $90,000 - $120,000 per year
Job Description

If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.

As a Technical Implementation Manager II within the Client Onboarding Team, you will be responsible for developing relationships with multiple clients while handling their onboarding needs. You will resolve routine and complex inquiries in a fast-paced client-facing environment, provide problem resolution by phone or email requests, educate clients regarding products they utilize for their expense reporting needs, and support client engagement of card and e-payable acceptance. You will also serve as an account manager, assisting clients with reports, new products, and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. This role plays a pivotal role in working directly with clients to provide a best-in-class experience, requiring the ability to work independently and provide solutions to the client.

Job Responsibilities:
  • Partner with clients to understand business objectives and offer suitable technical solutions and data integration options.
  • Translate client requirements into technical specifications.
  • Act as a liaison between client technical teams and J.P. Morgan teams.
  • Evaluate the impact of technical solutions on client business processes.
  • Manage multiple complex projects simultaneously with creative problem-solving and judgment.
  • Develop and lead a team of front-line managers, focusing on performance management and talent retention.
  • Resolve complex employee and customer problems, operating with urgency and meeting deadlines.
  • Utilize strong verbal and written communication skills to influence business partners and manage relationships.
  • Delegate tasks, resolve conflicts, and prioritize workloads to enhance service efficiency.
  • Participate in goal development and strategy execution, ensuring compliance with regulations.
  • Analyze data using expertise in Windows Operating Systems and Microsoft Office tools.
Required qualifications, capabilities, and skills:
  • Minimum of 3 years of Commercial Card or Client Onboarding experience
  • Minimum of 3 years People Management role
  • Analytical aptness to assimilate high level reconciliation solutions with detailed technical requirements
  • Passion for delivering a consistent, stellar client and partner experience
  • Enthusiasm to learn new products
  • The ability to work with large, complex, and hi-profile clients.
  • The ability to set appropriate expectations with the client and internal business partners throughout all aspects of the implementation
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
  • Work Schedule: WHEM shift (8AM-8PM CT / 8PM-8AM Manila) weekends off during training
  • Work during US/PH Holidays
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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