Customer Success Manager

5 days ago

Manila, National Capital Region, Philippines Outsourced Full time ₱900,000 - ₱1,200,000 per year

Responsibilities
Job Description

  • Provide first-line technical support for the platform
  • Handle customer support through Zendesk and JIRA Service Management
  • Assist with customer onboarding Manage end-user desk management
  • Potentially help with implementation process

Key Requirements:

  • At least 2-3 years of experience combining technical support and account management
  • Strong B2B customer service background
  • Excellent English communication skills

Technical Skills:

  • Proficiency in Zendesk
  • Familiarity with JIRA Service Management
  • Basic technical support capabilities

Preferred Attributes:

  • Customer support experience
  • Technical support background
  • Account management potential
  • Ability to learn platform quickly
  • Strong problem-solving skills

Work Schedule:
Monday to Friday, 8:00 AM to 5:00 PM Manila Time

  • Must be open to working a mid-shift schedule, depending on the client's needs, as they are based in the EMEA region

Work Setup:
Home-based

  • Must have at least 50mbps for both upload and download speed (with back-up internet connection is required)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

  • Manager, Customer Success

    3 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time

    The RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines griddable Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPlease note this role will be based in Manila, PhilippinesThe Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and...

  • Customer Success Manager

    5 days ago

    Manila, National Capital Region, Philippines Volopay Full time ₱1,200,000 - ₱3,600,000 per year

    About UsVolopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines Disprz Full time $70,000 - $120,000 per year

    Job DescriptionAs a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and...

  • Customer Success Manager

    5 days ago

    Manila, National Capital Region, Philippines Lyfe LLC Full time $70,000 - $120,000 per year

    Job Title: Customer Success ManagerLocation: Remote Experience: 5+ Years in Customer Success / Support Leadership About LYFEAt LYFE, we're building a fast-scaling hardware and ecommerce brand redefining the future of architectural hardware. Our customer base is growing across India and the US — and so are their expectations. We're looking for someone who...

  • Customer Success Manager

    5 days ago

    Manila, National Capital Region, Philippines Earlybird AI Full time ₱900,000 - ₱1,200,000 per year

    About UsWe are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build...

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines 8x8 Full time ₱1,200,000 - ₱2,400,000 per year

    8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines Salesforce Full time ₱1,200,000 - ₱2,400,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱1,200,000 - ₱2,400,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines Virtru Full time ₱1,200,000 - ₱2,400,000 per year

    About Virtru:While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.We've created both a suite of powerful data...