Trade Support Analyst

2 weeks ago

Manila, National Capital Region, Philippines JPMorganChase Full time $1,200,000 - $1,800,000 per year
Description


Are you ready to make an impact in the world of trading operations? As a Trading Services Analyst, you will be the key connection between our business, technology, and client-facing teams. This role offers the opportunity to develop your problem-solving skills and collaborate with diverse stakeholders. You will help drive process improvements and support critical trading activities across global markets. Join us to build your expertise and contribute to a high-performing team.


As a Trading Services Analyst in Trading Services, you serve as a vital resource for our front office and client-facing teams. You help us deliver accurate and timely support for trade execution and reconciliation, ensuring our trading platforms run smoothly. We rely on your ability to communicate solutions and collaborate across business, technology, and operations. You have the opportunity to drive improvements and support new initiatives in a dynamic environment. Your work helps us maintain excellence in trading operations and client service.

Job Responsibilities

  • Support end-to-end trade flow across all product channels globally
  • Monitor support needs and address changes and gaps in trading operations
  • Drive continuous improvement initiatives to reduce risk in trade processes
  • Escalate and resolve inquiries accurately and promptly
  • Address ad hoc queries from operations, technology, and front office teams
  • Facilitate training for new users of trading applications
  • Collaborate with business, technology, and operations to set priorities and requirements for enhancements
  • Communicate solutions effectively in person, by phone, and by email
  • Ensure compliance with control standards and operational procedures
  • Maintain a strong understanding of trading platforms and systems
  • Contribute to a positive and collaborative team environment

Required Qualifications, Capabilities, and Skills

  • Two years of financial industry experience
  • Bachelor's degree
  • Proficiency in Excel, PowerPoint, and Internet technologies
  • Ability to execute assignments independently with discipline
  • Strong work ethic and professionalism in a team setting
  • Attention to detail with excellent written and verbal communication skills
  • Superior problem-solving abilities
  • Excellent organizational and time management skills
  • Ability to communicate with all levels within the business
  • Capacity to operate in a flexible, dynamic environment
  • Full-time onsite availability for night shift

Preferred Qualifications, Capabilities, and Skills

  • Experience supporting global trading operations
  • Background in trade booking, reconciliation and execution
  • Ability to facilitate training and onboard new users
  • Experience collaborating with technology and operations teams
  • Strong strategic and creative thinking skills
  • Proven ability to drive process improvements
  • Familiarity with trading platforms and systems

Additional Information:

  • Shift Schedule: Night Shift
  • Work Setup: Full Time Onsite

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

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