Technical Support

Role description

The role is responsible for ensuring the integrity and accessibility of data by providing a robust and efficient enterprise backup, storage, and recovery service.

Key Responsibilities:

• Manage daily operations related to backup and storage systems.
• Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.
• Offer intermediate-level support for the organization's enterprise backup and storage systems.
• Coordinate backup and storage support activities with other IT support levels within the department.
• Promptly escalate significant enterprise backup and storage issues to relevant team members.
• Engage with external vendors for hardware and application support when required.
• Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage clients.
• Manage SAN and NAS connectivity, Lun and capacity provisioning, host presentation, snapshot, cloning and data replication.
• Create and update documentation for backup and storage procedures, including inventory management.
• Conduct capacity planning and performance assessments for the backup and storage infrastructure.
• Undertake other tasks as directed by supervisors.

Skills

The position requires the following qualifications and skills:

• Proven experience within a large-scale data center environment, with UNIX/Linux, Windows, virtualized, and cloud platforms.
• A minimum of 3-5 years' proficiency and actual experience in backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups
• Hands-on experience with tape libraries and disk hardware from IBM, Quantum, HP, etc.
• System administration experience, with knowledge of storage arrays and backup management solutions for operating systems like Microsoft Windows 2016/2019, VMware, UNIX/Linux.
• Understanding and actual experience with storage array administration, SAN, and NAS technologies, including Dell EMC and HP SAN/NAS products and technologies such as snapshot, clones and data replication.
• Knowledge of ITIL frameworks and experience in a regulated enterprise setting.
• Competence in scripting, automation, and monitoring tools for backup and storage such as DataDog, Ansible, Python.
• Exceptional verbal and written communications skills, with the ability to convey technical concepts to diverse audiences.
• Demonstrated ability to take ownership, work collaboratively, proactively and meet objective.
• Strong analytical abilities, with a knack for identifying improvements and making data driven recommendations.
• Availability to work extended hours, nights and weekends, as needed.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.