Remote Dispatcher

Position Overview:

At Ready Roles, we don't just fill positions—we build lasting, impactful careers. As a Remote Dispatcher, you will play a key role in coordinating daily moving operations, optimizing fleet efficiency, and ensuring seamless communication between leadership, field teams, and clients.

This role requires an organized, proactive problem solver who can manage schedules, dispatch resources, track job progress, and handle real-time operational challenges. You will be responsible for ensuring on-time job completion, driver compliance, and customer satisfaction while maintaining fleet performance and task resolution efficiency.

If you thrive in a fast-paced, logistics-driven environment, where your decision-making directly impacts operational success, this is the role for you

Why Join Ready Roles?

A Career Path, Not Just a Job: This isn't a stepping-stone; it's a role designed for long-term growth. We're looking for candidates who are eager to build a stable career with a supportive company that invests in their future.

Independence and Opportunity to Lead: Our clients want self-driven assistants who identify opportunities for improvement, find ways to make the business run smoothly, and drive the organization forward without needing to be told what to do. You'll actively manage the business owner's schedule and push organizational goals, not just your own tasks.

Respectful, Growth-Focused Clients: We only partner with clients who value stability and respect for their team. As a Ready Role, you'll work with a business owner who is committed to your success and who shares a long-term vision for growth.

Key Responsibilities:

1. Scheduling, Dispatching & Resource Allocation

• Manage daily schedules and job assignments, ensuring all resources are allocated efficiently.
• Collaborate with leadership and operations teams to adjust schedules based on shifting priorities or resource availability.
• Monitor task completion in real-time, addressing delays or challenges as they arise.
• Optimize mover and fleet utilization to reduce downtime and inefficiencies.

2. Fleet Monitoring & Driver Compliance

• Track driver behavior, idle times, route deviations, and log compliance, escalating violations when necessary.
• Prepare weekly fleet performance reports, identifying trends and providing actionable insights.
• Ensure DOT compliance and company policies are followed regarding driver logs, vehicle inspections, and fleet utilization.

3. Customer Coordination & Satisfaction

• Handle mid-move inquiries, schedule updates, and real-time customer issues to ensure timely resolutions.
• Track and address recurring client concerns, providing feedback to leadership for continuous improvement.
• Proactively communicate last-minute schedule changes with clients to enhance customer satisfaction.

4. Move Close-Outs & Quality Control

• Ensure move close-outs are submitted accurately within 20 minutes of job completion.
• Address substandard service outcomes immediately, escalating unresolved issues to leadership.
• Document patterns in close-out issues and provide insights for operational improvements.

5. Real-Time Communication & Emergency Handling

• Act as the primary point of contact for field teams, resolving on-the-ground challenges promptly.
• Respond to high-priority escalations with timely intervention and detailed documentation.
• Manage last-minute route changes to avoid delays and ensure smooth job execution.

6. Hotel Reservations & Logistics Support

• Arrange cost-effective accommodations for drivers when necessary, ensuring timely booking confirmations.
• Address emergency booking needs promptly and adjust schedules when required.

7. Task Management & Reporting

• Maintain detailed dispatch logs, tracking escalations, task progress, and resolutions.
• Provide daily summary reports with key operational insights, wins, and challenges.
• Collaborate with leadership to optimize dispatch strategies and implement solutions for recurring operational issues.

8. Technology & Dispatch Tools Management

• Utilize SmartMoving, DispatchTrack, Google Suite, Dialpad, Slack, and other dispatch tools to manage schedules and track progress.
• Monitor real-time driver performance using GPS tracking systems and escalate inefficiencies as needed.

What We're Looking For:

• Proven experience in dispatching, logistics coordination, or fleet management.
• Strong problem-solving and decision-making skills – ability to think on your feet and resolve real-time challenges.
• Highly organized & detail-oriented – ability to track multiple moving parts, ensure compliance, and minimize operational disruptions.
• Proficiency with dispatching software – experience with SmartMoving, DispatchTrack, GPS tracking, or similar logistics tools is preferred.
• Exceptional communication skills – ability to coordinate with drivers, operations teams, and customers professionally and efficiently.
• Self-Driven, Proactive Mindset - This role is for someone who naturally takes the initiative and actively finds ways to contribute. You'll be expected to add value without waiting for instructions and to be a driving force for the business.
• Commitment to Long-Term Growth - Ready Roles is built on loyalty and stability. We're looking for someone who values a long-term commitment, seeks stability, and is motivated to build a future with us and the business owner they support.
• Aligned with Our Values - Ready Roles believes in accountability, respect, and integrity. We're looking for someone who takes ownership of their work, consistently shows up with purpose, and is eager to create a lasting impact.

Qualifications:

• Must be based in the Philippines
• 18 years old and above
• Willing to work from home with a stable internet connection
• Must have own equipment — reliable laptop or PC and a noise-cancelling headset
• Available to work full-time (40 hours per week)
  
• Leadership Potential and Vision: Prior experience managing remote tasks or supporting a business owner is a plus, but we're most interested in candidates ready to take ownership, lead by example, and actively shape the future of their role.
• Resourceful and Solution-Oriented: You'll look for ways to make the business owner's day-to-day run smoothly, identifying gaps, solving problems, and proactively contributing to long-term growth.
• Strong Communication Skills: Excellent written and verbal communication skills to maintain consistent, professional interactions with the business owner, team members, and clients.
• Growth-Minded and Self-Motivated: If you're looking for a career where you can make an impact and build something lasting, Ready Roles is the place for you. This role is designed for someone who sees this as more than just a job—a chance to lead, grow, and secure their future.

What You Can Expect from Ready Roles:

Clear Growth Path and Scalable Compensation: As the business grows and you take on additional responsibilities, the business owner is committed to scaling your compensation. This means your role and pay will increase as the team expands and your impact grows.

Supportive, Stable Environment: Ready Roles partners with respectful, growth-focused clients who are committed to creating a positive, long-term working relationship with you. Our goal is to set you up for success so that you can help the business owner achieve their vision.

Training and Development: Continuous learning and access to resources that help you become an indispensable part of the client's team. Our onboarding process and ongoing support ensure you have the foundation needed to succeed and grow.

Why Our Clients Depend on Us

Our clients are ambitious business owners who trust Ready Roles to help them grow and succeed. They count on a reliable, proactive partner who can stay one step ahead, push organizational goals, and add lasting value. We're looking for someone who is motivated by the opportunity to build, lead, and grow, and who values the chance to make a true difference in a business owner's life.

Apply Today

If you're ready to commit, lead, and build a career with purpose, stability, and growth, we'd love to hear from you. Apply today to join Ready Roles and start building a future where your work drives real impact, stability, and lasting success.