Outbound Sales

1 day ago

Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time

Outbound Sales Representative (Team Lead) – Office-Based

Position Title: Outbound Sales Representative (Team Lead)

Work Setup: Office-Based

Department: Outbound Sales / Call Center Operations

Reports To: Sales Manager / Operations Manager

Employment Type: Full-time

Overview

The Outbound Team Leader (Sales) is responsible for supervising a team of outbound sales agents to ensure that sales targets, productivity goals, and quality standards are consistently achieved. This role focuses on performance coaching, call monitoring, workflow management, and driving a high-energy sales environment. The Team Leader also collaborates with management to improve outbound strategies, maximize conversion rates, and maintain a strong compliance and customer-service culture.

Key Responsibilities

  • Lead, mentor, and motivate an outbound sales team to meet daily, weekly, and monthly KPIs.
  • Monitor outbound calls, evaluate agent performance, and provide real-time coaching and feedback.
  • Conduct daily huddles, performance reviews, and ongoing training sessions.
  • Manage team schedules, attendance, and task assignments to ensure operational efficiency.
  • Track and analyze team performance metrics; prepare reports for management.
  • Develop and implement strategies to improve sales conversion, lead quality, and agent productivity.
  • Handle escalated calls, customer concerns, or sales objections that require supervisory intervention.
  • Ensure team compliance with scripts, processes, quality standards, and company policies.
  • Collaborate with sales leadership, QA, and training departments to optimize outbound operations.
  • Assist in recruiting, onboarding, and training new outbound agents.
  • Foster a positive, energetic, and results-driven office environment.

Qualifications:

  • High school diploma or equivalent; bachelor's degree is an advantage.
  • Proven experience in outbound sales, telesales, or telemarketing.
  • Minimum 1–2 years of leadership or supervisory experience in a call center or sales environment.
  • Strong communication, coaching, and motivational skills.
  • Solid understanding of outbound sales techniques, objection handling, and lead qualification.
  • Ability to analyze performance data and implement process improvements.
  • Proficiency in CRM platforms and call center systems.
  • Strong organizational, multitasking, and time-management abilities.
  • Willingness to work office-based with a structured schedule.

Preferred

  • Experience in high-volume outbound sales environments
  • Training experience or certification in leadership or sales.
  • Ability to foster a competitive and positive team culture.
  • Strong problem-solving and decision-making skills.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Application Question(s):

  • Are you willing to work in Angeles City?
  • How soon can you start?
  • What's your expected monthly rate?

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person

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