Duty Officer

Responsibilities

• Monitor and manage the day-to-day operations of airport facilities, ensuring all systems are functioning properly.
• Coordinate maintenance activities and prioritize work orders based on urgency and impact on operations.
• Act as the first responder to facility-related emergencies, ensuring prompt and effective resolution.
• Coordinate with emergency services and internal teams to manage incidents and restore normal operations.
• Ensure all operations comply with aviation regulations, safety standards, and industry best practices.
• Conduct regular inspections and safety audits to identify and address potential hazards.
• Engage and maintain positive relationships with all stakeholders, including airport management, airlines, passengers, and regulatory authorities.
• Address stakeholder concerns and ensure their requirements are met efficiently.
• Serve as the main point of contact for facilities-related inquiries and complaints from passengers, airlines, and other stakeholders.
• Provide timely and effective solutions to enhance customer satisfaction.
• Maintain clear and consistent communication with the facilities management team, contractors, and airport operations.
• Prepare and submit shift reports detailing operations, incidents, and maintenance activities.
• Liaise with vendors and contractors to ensure timely and high-quality service delivery.
• Monitor vendor performance and ensure compliance with service level agreements.
• Oversee and manage preventive and corrective maintenance activities for all airport systems and infrastructure.
• Ensure timely and effective completion of maintenance tasks to minimize downtime and ensure safety.
• Develop and monitor Key Performance Indicators (KPIs) to measure operational performance.
• Analyze KPI data to identify areas for improvement and implement corrective actions.
• Ensure prompt response to facility-related issues and emergencies.
• Track response times and strive to meet or exceed established response time targets.
• Maintain accurate records of maintenance activities, incidents, and compliance reports.
• Update and manage facilities management databases and documentation.

Qualification

• Maintain accurate records of maintenance activities, incidents, and compliance reports.
• Update and manage facilities management databases and documentation.
• Bachelor's degree in Engineering (Mechanical / Electrical / Civil)
• Advanced degree or certification in facilities management or sustainability is a plus.
• Trainings on Maintenance Management, MEPF, or equivalent
• Training in the use of CMMS and BMS.
• Regular professional development in sustainability practices (such as LEED, BERDE, WELLS, EDGE, Net-Zero Buildings, Greenbuildings)
• PRC License Mechanical / Electrical Engineer / Civil Engineer
• Certified Energy Manager (CEM) or equivalent certification is a plus.
• ASHRAE Certifications in O&M for High Performing Buildings is a plus.
• Willing to work on Shifting schedules, weekend and holidays
• On-Call during Emergencies
• Willing to be assigned in Mactan

Job Type: Full-time

Work Location: In person