Claims Validator

6 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱250,000 - ₱500,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Liquidations Coordinator will be responsible for supporting the end-to-end (E2E) Liquidation & Disposal process, ensuring smooth handling of parcels and assets across various operational stages. The role requires a proactive individual with warehouse experience and solid knowledge of claims and workforce management processes.

Key Responsibilities:

  • Oversee manpower responsible for warehouse activities such as sorting, loading, packing, and inventory handling.
  • Manage performance of agency staff and compliance on warehouse protocols
  • Support and monitor the end-to-end liquidation process to ensure efficient parcel flow and timely dispatch.
  • Handle and document claims processes related to parcels and assets.
  • Utilize Google Workspace tools for reporting, documentation, and coordination.
  • Communicate effectively through written reports and verbal updates across teams and stakeholders.
  • Manage workforce schedules and productivity to maintain operational efficiency.
  • Apply 5S principles to ensure an organized, safe, and efficient workspace.
  • Able to work with internal teams to ensure organizational targets are met

Requirements:

Qualifications:

  • 1–3 years of warehouse experience, preferably in parcel handling.
  • Knowledgeable in E2E all-mile logistics operations is a plus
  • Proficient in Google Workspace (Docs, Sheets, Drive, etc.).
  • Strong understanding of claims management and workforce planning.
  • Excellent written and verbal communication skills.
  • Preferably familiar with 5S methodology and its application in warehouse settings.

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