Customer Service Representative

2 days ago

Cabuyao A, Philippines J&T Express Full time

Summary:

Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels.

Qualifications:

  1. College level or short course/vocational diploma or equivalent

  2. At least 1 year relevant work experience in Customer Service or similar field preferred.

  3. Experience in E-Commerce, Logistics, or BPO is a plus.

  4. Familiarity with CRM systems, SalesForce or Zendesk

Duties and Responsibilities:

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  2. Answer calls and email based on customer inquiry.

  3. Responding promptly to customer inquiries.

  4. Communicating with customers through various channels.

  5. Acknowledging and resolving customer complaints.

  6. Keeping records of customer interactions, transactions, comments, and complaints.

  7. Communicating and coordinating with colleagues as necessary.

  8. Providing feedback on the efficiency of the customer service process.

  9. Ensure customer satisfaction and provide professional customer support.

  10. Monitor delivery status, update client information and transaction activity in the system.

  11. Process transaction in the system – Orders, form and application.

  12. Identify issue to escalate to supervisor's/team leaders.

  13. Complete call logs and reports.

  14. Verify customer information and instruction.

Job Type: Full-time

Pay: Php15, Php17,500.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Work from home

Ability to commute/relocate:

  • Cabuyao A: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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