Telemarketer/ Warranty

Telemarketer – Warranty & Insurance Services

Job Summary:

A Telemarketer specializing in vehicle service warranties and insurance is responsible for outbound and inbound calls to prospective and existing customers. The goal is to inform clients about extended warranties, service contracts, vehicle protection plans, and auto insurance options — and to close sales or schedule follow-ups.

Key Responsibilities:

• Make outbound calls to leads provided or acquired via marketing campaigns.
• Explain extended warranty and auto insurance options tailored to the customer's vehicle and usage.
• Handle inbound inquiries about vehicle protection plans, including coverage details, pricing, and claims processes.
• Overcome objections and highlight the value of service contracts and peace-of-mind coverage.
• Accurately input customer data, record interactions, and follow-up in CRM systems.
• Stay up to date with auto insurance and warranty products, state regulations, and dealership partnerships.

Skills & Qualifications:

• Experience in sales or telemarketing, preferably in automotive or insurance.
• Strong communication and persuasion skills.
• Knowledge of vehicle maintenance, extended warranty products, and auto insurance (a plus).
• Comfortable working with CRM software and auto-dialers.
• Ability to meet quotas and KPIs in a high-volume call environment.
• Familiar with NetSuite.