Credit Support Manager II

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As a Credit Support Manager II within our team, you will be responsible for meeting and exceeding turnaround time and accuracy targets, while maintaining a strong attention to detail.

Job responsibilities: 

• Meet & exceed the turnaround time and accuracy rate as per the specified target. Have an eye for details
• Manage individual and team performance standards to achieve and exceed business expectations and manage people working within the team and mentor/coach the resources to achieve their career goals
• Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations
• Maintain and comply with applicable procedures, policies and contractual obligations as they pertain to the process
• Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment
• Prepare KPIs, KRIs, and publish the data on a regular basis to Senior Leaders. Present the data to the Management
• Ensure oversight on the quality control of the process. Analyze risks and proactively identify the root cause of issues

Required qualifications, skills, and capabilities: 

• Bachelor's or Master's Degree with 9 years of post-qualification experience or Graduate with a minimum of 12 years of work experience in a financial institution or should have done Project Management.
• Manage 10+ team members and provide regular coaching sessions and feedback and be responsible for their career progression.
• High proficiency in Time Management with ability to prioritize multiple tasks and work under pressure in a deadline-oriented environment.
• High efficiency in communicating effectively to multiple levels of management, both written and verbal.
• Strong ability to foster a positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business.
• Strong ability to accurately and quickly resolve client service issues while providing world-class service to internal and external clients.
• Adapts to a changing environment, monitors progress, and delivers results in a timely manner. Enthusiastic, self-motivated, and effective under pressure
• Proven ability to support execution of deliverables/projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability. Leads by initiative and out-of-the-box thinking to address complex business issues
• Project management experience, including identifying steps needed to complete a project, executing major milestones, summarizing findings, and presenting to senior management
• Strong organization, attention to detail, time management, planning skills, and the ability to handle multiple competing priorities

Preferred qualifications, skills, and capabilities: 

• Experience of working/partnering with Risk, Audit, and Compliance to ensure that the overall organizational objectives are met
• Sufficient experience and strong working knowledge of various aspects of banking products such as Client Onboarding, Know Your Customer, Credit, Loan operations, Underwriting or Investment Banking knowledge is preferable.