wmf manager

Account: Healthcare

Type of Support: Voice

Work set up: 100% Onsite in Cebu

Work shift: US Business Hours

Salary: Up to 68K

Start date: ASAP

Job Description:

Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI.

Responsibilities:

• Monitor and manage headcount for processes assigned
• Validate production and non-production hiring and/or internal movements in coordination with the process heads
• Manage and monitor forecasts for volume, productivity and shrinkages
• Create Forecasts, preparing and validating the monthly invoice to be billed to the client
• Analysis of scheduling outputs and recommend changes whenever necessary
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring
• Coordinate with cross-functional teams on matters related to resource planning and movements
• Supervise and train team members performing work tasks and responsibilities
• Have regular discussions with the clients both external and internal

Qualifications:

• Must be a College graduate
• At least 5-7 years of relevant experience in workforce management in a BPO setting
• With Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with a good problem-solving approach.
• Report and dashboards creation
• Experience of stakeholder management and client interaction
• Exposure with real-time, scheduling, forecasting, capacity planning, etc.
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (IEX, eWFM , etc.)
• RTA/MIS Experience is advantageous
• Can work with minimal supervision and has initiative
• Open for local or Filipino applicants only
• Not a job hopper
• Willing to work onsite

Job Type: Full-time

Pay: Php68,000.00 per month

Application Question(s):

• Are you willing to work onsite

Education:

• Bachelor's (Required)

Experience:

• Workforce management in BPO settings : 6 years (Required)
• WFM tool competency: 5 years (Required)
• iex,ewfm etc: 6 years (Required)
• RTA/MIS: 5 years (Preferred)
• Knowledge of service procedures: 5 years (Required)
• Advanced Excel: 5 years (Required)
• VLOOKUP, PIVOT TABLE ETC: 5 years (Required)

Language:

• Filipino (Required)
• English (Required)