Aftersales Admin

Key Responsibilities

• Assist customers with aftersales inquiries, service requests, and follow-ups.
• Prepare and process aftersales documents, such as job orders, service reports, and warranty claims.
• Coordinate with technicians, service teams, and other departments to ensure timely completion of customer concerns.
• Maintain accurate records of services, parts used, customer transactions, and warranty documentation.
• Update internal systems and logs to track aftersales activities.
• Handle phone calls, chat, and email communications related to service and support.
• Monitor pending service jobs and ensure customers are updated.
• Support the preparation of reports (service performance, parts usage, warranty claims, etc.).
• Maintain a well-organized filing and documentation system.
• Provide general administrative support to the aftersales department.

Qualifications

• College graduate in Business Administration, Office Administration, Marketing, or related field (preferred).
• Experience in aftersales, customer service, or administrative work is an advantage but not required.
• Good communication and customer-handling skills.
• Proficient in MS Office (Excel, Word) and comfortable using internal systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and work with minimal supervision.

Job Type: Full-time

Pay: Php14, Php16,000.00 per month

Work Location: In person