Installation & Maintenance Dispatcher- Fiber Project

Pramira is a premier general contractor delivering safe, high-quality construction services across California. With deep expertise in buildings, electrical, and telecommunications infrastructure, we are proud to support some of the most vital industries that power our communities — from healthcare and industrial sectors to utilities and telecommunications networks.

Rooted in a culture of safety, integrity, and operational excellence, Pramira combines industry-leading technology, field-proven processes, and a team of passionate professionals to execute complex projects on time and with precision. We're not just builders — we're trusted partners who value long-term relationships and take pride in the work we do.

At Pramira, our people are our foundation. We invest in their growth, prioritize their well-being, and empower them to shape the future of the built environment. If you're looking for a company where your work matters, your voice is heard, and your career can thrive — you belong at Pramira.

Join us. Let's build something better — together.

Roles and Responsibilities of a Dispatcher for Fiber Drop Installation and Maintenance:

Scheduling and Coordination

• Plan and schedule daily work assignments for installation and maintenance crews.
• Coordinate with clients, field technicians, and other departments to ensure timely execution of tasks.
• Allocate resources efficiently based on project priorities and technician availability.

Work Order Management

• Receive, review, and prioritize work orders related to fiber drop installation and maintenance.
• Ensure all necessary documentation and details are accurate before dispatching technicians.

Communication and Liaison

• Serve as the primary point of contact between field teams and management.
• Provide clear instructions and updates to technicians in the field.
• Relay customer requests, feedback, and issues to the relevant departments.

Monitoring and Tracking

• Monitor the progress of ongoing jobs to ensure deadlines are met.
• Track technician locations and work status using GPS or other tracking tools.
• Update job statuses and communicate any delays or issues promptly.

Problem-Solving

• Address scheduling conflicts or urgent requests by adjusting plans as needed.
• Coordinate emergency repairs or troubleshooting efforts promptly.

Documentation and Reporting

• Maintain accurate records of work orders, job completion, and technician activities.
• Prepare reports on daily operations, productivity, and issues for management review.

Safety and Compliance

• Ensure technicians follow safety protocols during installation and maintenance.
• Report safety concerns or incidents immediately.

Inventory and Equipment Management

• Coordinate with inventory teams to ensure technicians have necessary tools and materials.
• Track and manage equipment and supplies used in fiber drop operations.

Education & Experience

• Bachelor's degree or equivalent experience preferred.
• Minimum 3–5 years of experience in scheduling, coordination, or dispatching.
• Prior experience in the telecommunications or fiber installation/maintenance industry is strongly preferred.

Technical Skills

• Proficiency in scheduling and work order management tools.
• Working knowledge of fiber installation and maintenance processes.
• Ability to monitor field operations using GPS or tracking systems.

Soft Skills

• Strong communication and interpersonal skills for coordination across teams.
• Excellent organizational and problem-solving abilities.
• Able to handle multiple priorities and adapt quickly to urgent requests.

Other Requirements

• Experience coordinating with field technicians and clients.
• Strong emphasis on adherence to safety and compliance standards.
• Flexibility to work extended hours when needed to support critical operations.

All other information will be kept confidential according to EEO guidelines.