Manager, KYC Operations

2 hours ago

F W City Center, Philippines Mynt Full time ₱800,000 - ₱1,400,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Who you'll be working with:

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you

You will be responsible for the following:

  • Manage partner relationships and develop growth initiatives while maintaining a budget. Maintain Partner Service Levels and service delivery metrics.
  • Manage metrics, ensuring customer satisfaction and reporting statistical performance levels related to the Contact Center.
  • Demonstrate good knowledge of KYC processes, ability to identify opportunities for operational efficiency and deliver cost-savings solutions ensuring that targets are met
  • Review all invoices from vendors to ensure accuracy of charges and aligned with contract terms including bonuses and penalties
  • Measures, reports and evaluates vendor performance

We're looking for:

  • Bachelor's degree holder of any course with relevant experience
  • 3-5 years of experience in operations, process management. 
  • Drive for operations excellence, process improvement and resiliency to manage multiple initiatives. 
  • Ability to create client ready presentations and drive related structuring and research independently, can take lead in structuring analysis with some guidance.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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