Returns Clerk

• Job Summary

Returns Section Clerk facilitates the correct and standard receiving procedures of items returned by customers. Furthermore, Returns Section Clerk aids in processing the company returns to the suppliers.

• Duties and Responsibilities

Returned Stock Checking

• Ensures the implementation and practice of Good Distribution and Storage Practices on the returns of stocks from customers;

• Receives stocks from Business Units or Metro Manila returns;

• Checks and analyzes Discrepancy Return Report Form (DRRF) for reasons of return such as lacking (discrepancy in delivered items to customers), wrong serve, damaged items, etc.;

• Checks the conditions of the stocks received from the customer if they are still in good condition;

• Checks the number of items if it corresponds to the number of items indicated in the DRRF

• Declines in accepting returns if it doesn't match the DRRF in terms of the actual count unless it was addressed and verified by the Sales Representative;

• Returns items to the customers if there is no verification or acknowledgment of correction from the Sales Representative;

• Inspects and segregates items if of good or bad condition; it must match the documentation before making the next action;

• Logs into the log book any discrepancies from the returns of Metro Manila customers to be acknowledged by the Sales Representatives;

• Creates Action Slips for Business Units returns to be acknowledged by the Sales Representatives;

• Sends Action Slips to the concerned Business Units to prompt the necessary collaboration and corrections from the customers;

• Conducts checking of returns from special routes and key accounts;

• Conducts checking and inspection of canceled and re-delivery stocks;

• Endorses returned items to the Stock Transfer Clerk for transfer to the main warehouse;

Returns Clerk Functions

• Post data of returned goods in the system as a deduction;

• Files Discrepancy Returns Report Form (DRRF) per Metro Manila and Business Unit bases

• Creates Credit Memo (CM) for the customers of the company;

• Creates Monthly Reports for the returns received;

Processing of Return to Supplier

• Process returns of the company to the suppliers

• Checks for damages, if the damages incurred due to the negligence of employee and if it is such, process the required documentation for the corresponding division of charges based on the number of employees involved;

• Ensures that the remaining returns are not from the damages from any employees' intervention

• Records all pending returns to the log book

• Checks the invoice number of the items from Accounting Department

• Calls the attention of the Suppliers' Sales Representative to facilitate the proper turnover of items for returns

• Regular follow up on the Sales Representative to facilitate the proper turnover of items for return;

Others

• Supports the Asst. Operations Manager and Admin. & Operations Manager in developing programs, policies and procedures relative to the improvement of the Department and its services;

• Abides by the company rules and regulations implemented with regards to policies and procedures, quality management, and in the Employee's Handbook; and

• Performs other duties that may be assigned by the Asst. Operations Manager and Admin. & Operations Manager.

• Competencies (Knowledge, Skills, and Experience Needed for the Job)

Educational Requirements

• At least a High School Graduate

Competency

• Has experience working in a distribution company

Essentials

• Demonstrates attention to details and accuracy of work Demonstrates attention to details and accuracy of work

• High level of interpersonal skills

Desirable

• Ability to work under work pressure

• Ability to work in long work hours.

Job Types: Full-time, Fresh graduate

Benefits:

• On-site parking
• Paid training

Work Location: In person