IT Associate

1. Technical Support:

· Provide timely and effective technical support to end-users via phone, email, or in-person.

· Troubleshoot and resolve hardware, software, and network issues.

· Install, configure, and maintain computer systems, software, and peripheral devices.

1. System Maintenance:

· Perform routine maintenance tasks, such as software updates, patches, and system backups.

· Monitor system performance and ensure the availability and reliability of IT systems.

1. User Assistance:

· Assist users with software applications, email systems, and other IT-related inquiries.

· Provide training and guidance to end-users on IT best practices and new technologies.

1. Network Support:

· Assist in the setup and maintenance of local area networks (LANs), wide area networks (WANs), and wireless networks.

· Support network security measures and ensure data integrity and confidentiality.

1. Documentation:

· Maintain accurate records of support requests, resolutions, and system changes.

Create and update user guides, technical manuals, and knowledge base articles.

1. Collaboration:

· Work closely with other IT team members to address complex issues and implement IT projects.

· Coordinate with third-party vendors for hardware and software procurement and support.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

• Paid training
• Pay raise

Ability to commute/relocate:

• Las Piñas: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person