Telemarketer/ Warranty

Job Title: Telemarketer / Warranty & Insurance
Location: JMC Pampanga
Job Type: Full-Time
About Us: JMC is a leading automotive dealership dedicated to providing exceptional service and quality vehicles to our customers. We are looking for motivated individuals to join our dynamic sales team as Telemarketers.
Job Summary: As an Automotive Telemarketer, you will play a crucial role in reaching out to potential customers, generating leads, and promoting our automotive products and services. You will work closely with our sales team to drive business growth and enhance customer engagement.
Key Responsibilities:

• Conduct outbound calls to potential customers from provided leads and databases.
• Introduce and promote automotive products, services, and special offers.
• Schedule appointments for sales representatives to follow up with interested leads.
• Maintain accurate records of calls and customer interactions in our CRM system.
• Provide excellent customer service and address any inquiries or concerns.
• Collaborate with the sales team to develop effective marketing strategies.
• Achieve daily and monthly call and appointment-setting targets.

Qualifications:

• College graduate.
• Previous experience in telemarketing, sales, or customer service preferred.
• Strong verbal communication and interpersonal skills.
• Ability to build rapport with potential customers quickly.
• Goal-oriented with a positive attitude and strong work ethic.
• Proficient in using CRM software and Microsoft Office Suite.

Job Summary:
The Automotive Warranty & Insurance Administrator is responsible for managing all aspects of vehicle warranty claims and insurance-related tasks. This role ensures accurate submission of warranty claims to manufacturers, processes insurance paperwork, and acts as a liaison between the service department, customers, and insurance companies to ensure timely and accurate claim processing Key Responsibilities:
Warranty Administration:

• Review repair orders for proper completion and accuracy before submitting warranty claims.
• Submit and track warranty claims to manufacturers or third-party providers.
• Follow up on pending claims and reconcile unpaid or denied claims.
• Maintain knowledge of manufacturer and dealership warranty policies and procedures.
• Audit warranty payments and credits for accuracy.
• Maintain up-to-date records and documentation for audits.

Insurance Coordination:

• Assist customers with insurance claims related to automotive repairs or accidents.
• Liaise with insurance companies regarding claim status, approvals, and required documentation.
• Prepare repair estimates in coordination with the body shop or service department.
• Ensure timely approval and payment of insurance claims.
• Provide excellent customer service by explaining the claims process and updating customers on progress.

Administrative Duties:

• Maintain accurate logs, reports, and databases for all claims activity.
• Communicate effectively with service advisors, technicians, and customers.
• Ensure compliance with all legal and regulatory standards regarding warranty and insurance claims.
• Support service and finance departments with warranty and insurance documentation as needed.

Qualifications:

• College graduate.
• Prior experience in automotive warranty, insurance, or service department (1–3 years preferred).
• Familiarity with manufacturer warranty systems and insurance portals.
• Strong organizational and administrative skills.
• Excellent communication and customer service abilities.
• Attention to detail and ability to handle multiple tasks efficiently.
• Proficiency with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, etc.

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