Technical Support for TCTI

7 hours ago

Manila, National Capital Region, Philippines Toplis Solutions Inc Full time ₱400,000 - ₱750,000 per year
  • Troubleshooting – Identify and troubleshoot basic technical issue related to hardware, software, or network connectivity. This includes diagnosing problems, guiding users through solutions, or escalating issues to higher level support when necessary.
  • Help Desk ticketing – Prioritize support tickets in a timely manner, ensuring that user issues are resolved within established service level agreements.
  • Daily Backup and IT infra Monitoring – Responsible for the daily backup and monitoring of ATI Data Centers and IT infrastructure.
  • Responsible for monitoring alerts as well as handling email follow ups with TELCOS and other vendor technical support.
  • Performs general preventive maintenance task on PC, laptops, printers, and any other authorized peripheral equipment of ATI.
  • Manages safety and ensures strict implementation of the occupational Safety, Health and Environment Policy and Security Management System within the areas under his/ her control

Graduate of any IT or computer science related field.

Experience in providing first-level technical support to end-users via phone, email, and in-person, resolving issues promptly.

Experience with HELPDESK ticketing systems for timely resolution within SLA.

Basic knowledge in installing and configuring OS, software, and peripheral devices.

Experience in collaborating with Level 2 and 3 support teams to escalate and resolve complex issues.

Job Type: Full-time

Work Location: In person

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