Sailpoint IAM Engineer

2 days ago

Ayala Alabang, National Capital Region, Philippines Stefanini Full time ₱1,500,000 - ₱3,000,000 per year
Details:

What will you do?
  • Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
  • Ensure that all the tickets/incidents are resolved within committed SLA's
  • Ensure positive user-experience through clear communication and timely support
  • Continuously identifying opportunities for process improvement and tasks automation.
  • Maintain documentation of support processes, knowledge articles, and operational procedures.
  • Maintain dashboard reporting on performance, access reviews, and compliance activities etc
  • Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.
Job Requirements

Details:

What do you need to succeed?
  • 2+ years of hands-on experience with Sailpoint IdentityIQ.
  • Certification in Identity Security Engineer has added advantage
  • Understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc)
  • Knowledge of directory services (Active Directory, EntraID and LDAP)
  • Knowledge of database administration (SQL and MSSQL)
  • Experience with technologies such as Java, JavaScript, XML
  • Knowledge of ITIL processes (incident, problem, change management)
  • Strong analytical and problem-solving skills
  • Strong communication skills and experience in supporting and collaborating with an international user community
  • Shift flexibility and schedule adherence are required for the position.
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Pay Range:

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