Store Manager

Job Summary:

We are seeking an experienced, results-driven Store Manager to oversee the daily operations of our retail store. The Store Manager is responsible for ensuring smooth store functioning, maximizing sales, delivering excellent customer service, managing inventory, supervising staff, and maintaining a clean and safe environment.

The ideal candidate has strong leadership skills, a passion for retail, and the ability to drive performance through effective team management and operational excellence.

Key Responsibilities:1. Store Operations

• Oversee day-to-day store activities to ensure operational efficiency.
• Open and close the store as per company procedures.
• Ensure compliance with all company policies, safety protocols, and legal requirements.
• Manage store cleanliness, layout, merchandising, and maintenance.
• Maintain accurate records of sales, inventory, and store expenses.

2. Sales & Customer Service

• Achieve or exceed monthly and annual sales targets.
• Monitor sales performance and take actions to improve it when needed.
• Lead by example in delivering exceptional customer service.
• Resolve customer complaints promptly and professionally.
• Monitor and analyze customer feedback to improve store services.

3. Staff Management

• Recruit, train, supervise, and evaluate store staff (sales assistants, cashiers, etc.).
• Prepare employee work schedules and manage shift coverage.
• Provide ongoing coaching, feedback, and performance evaluations.
• Foster a positive and productive work environment.
• Ensure all staff comply with company policies and customer service standards.

4. Inventory & Merchandising

• Monitor stock levels and place orders in a timely manner.
• Receive, inspect, and organize new merchandise.
• Ensure products are properly labeled, tagged, and displayed.
• Implement promotional displays and in-store campaigns effectively.

5. Reporting & Administration

• Prepare daily, weekly, and monthly sales and inventory reports.
• Manage petty cash and oversee POS transactions.
• Track KPIs such as sales conversion, customer retention, and shrinkage.
• Liaise with head office or regional management for store updates, reporting, and feedback.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Experience:

• minimum of 3 years of experience in retail management or a similar role.
• Proven experience in leading a team and meeting sales targets.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sales-driven with strong customer service orientation.
• Organizational and time-management skills.
• Proficient in MS Office and point-of-sale (POS) systems.

Job Type: Full-time

Benefits:

• On-site parking
• Paid training

Language:

• English (Preferred)

Work Location: In person