Salesforce Administrator

18 hours ago

Philippines Dayforce Full time
 
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines 
About the opportunity
The Business Systems Analyst - Salesforce (Service/Experience Cloud) shall be responsible for delivering projects and platform changes, acting as business & technology subject matter expert and providing guidance and support.
The role of Business Systems Analyst will reside in Manila, Philippines. This role will report directly to the IT Manager for the Asia Pacific region working North America hours in eastern time.
What you'll get to do 

  Prepare, Design, Build, Test and Deliver Salesforce projects and enhancements
  Provide timely support to Salesforce support team
  Maintain Salesforce knowledge base and communicate changes to appropriate stakeholders (Support team, business etc.)
  Provide consulting and support best practices around the utilization of Salesforce platform
  Manage relationships with business teams including managing & leading projects
  Assess risks and impacts on existing systems as new functions are added
  Identify potential technical problems or design flaws so that preventive action can be taken
  Support user acceptance testing processes to ensure that requirements are fully satisfied
  Create and deliver application demos to various internal/external stakeholders with varying levels of product knowledge

Skills and experience we value

  A Bachelor's Degree in Computer Science, Engineering or Business
  5+ years of experience as a Business Analyst or equivalent with experience working in Service Cloud and Experience Cloud
  Good experience and expertise in Salesforce configuration, automation especially Flows.
  Salesforce certification is preferred
  Computer literate and proficient in standard office applications Word, Excel and Outlook
  Strong problem solving, data and software application skills

 

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