Remote Nurse

Join Amped HQ: Where Healthcare Innovation Meets Exceptional Service

Amped HQ is experiencing rapid growth, and we're looking for exceptional talent to join our team and make a real impact for our staff and clients alike.

About the Role

Our Registered Nurse - Customer Service Representative position is essential to our mission of transforming senior home care. We partner with a client who is revolutionizing how seniors maintain their independence—whether living on their own or in residential care settings. Through innovative technology solutions, we're helping seniors live independently longer while providing their families with invaluable peace of mind.

Why Amped HQ?

What sets us apart is our track record of unprecedented client and employee retention. We're disrupting the outsourcing industry by combining:

• Top-tier talent and leadership with cutting-edge systems
• Authentic relationships that go beyond transactional interactions
• Continuous growth opportunities in both personal and professional development
• A dynamic, engaging culture where work doesn't feel like just work

Our Commitment to You

• Guided by our core values—People First, Innovation, and Growth—we offer:
• Direct access to senior management and decision-makers
• Premium tools and resources to excel in your role
• Customized upskilling opportunities aligned with your career goals
• A workplace that values your expertise and invests in your future

If you're a registered nurse looking to combine your clinical expertise with customer service excellence in an environment that truly supports your growth, we want to hear from you.

Your Role & Impact

• Provide support to Spanish-speaking customers
• Using intelligent service technology to monitor patients and determine their health needs, and developing personalised care plans.
• Reviewing/interpreting data generated by the monitoring technology, and communicating relevant information to clients' families and other healthcare professionals as needed.
• Providing emotional and psychological support to patients and their families.
• Collaborating with other healthcare professionals to ensure continuity of care.
• Maintaining accurate and up-to-date patient records.
• Participating in quality improvement initiatives to enhance patient outcomes.
• Understand the intricacies of all hardware deployed, and be able to walk customers through installation, troubleshooting, etc.
• Provide excellent customer service, up to and including saving customers.
• Meet goals each month as outlined by direct supervisors.
• Adapt well to change in processes, procedures, products, etc.
• Sit with and help educate new hires on workflow, processes of the client.
• Understand the intricacies of all hardware deployed, and be able to walk customers through installation, troubleshooting, etc.
• Provide excellent customer service, up to and including saving customers.

What We're Looking For

• The ideal candidate brings both clinical excellence and a passion for service. To thrive in this role, you should have:
• A Valid Nursing License in the Philippines or the US. Non-RNs are welcome to apply
• Fluency in the Spanish/ Hispanic language
• Experience working with intelligent service technology and interpreting data generated by the technology.
• Strong English communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent critical thinking and problem-solving skills.
• Proficiency in using electronic health records (EHR) and other healthcare software applications.
• Strong organizational and time management skills.
• Good computer data entry and retrieval skills required.
• Excellent follow-through and problem-solving skills required.
• Advanced data entry and retrieval skills required.
• Takes ownership of and personal accountability for decisions and actions; can seek guidance and advice when needed.
• Highly adaptable and willing to learn how to use other task management and productivity applications.
• Able to prioritize tasks and meet deadlines.
• Must be a strong team player, passionate, and highly motivated
• Can start ASAP
• Willingness to work flexible hours as required (any shift and willing to work on weekends)

What's in It for You?

At Amped HQ, we're redefining what outsourcing can be. Led by a dynamic, forward-thinking leadership team focused on results rather than red tape, we give you the autonomy to structure your day for maximum impact. We prioritize what matters, deliver excellence, support each other, and genuinely enjoy what we do.

Work-Life Balance & Flexibility

• 100% permanent work-from-home setup
• Complete WFH equipment and tools provided
• Flexible working environment that adapts to your needs

Health & Wellness

• HMO coverage for you starting on your first month
• Full statutory mandatory benefits (SSS, Pag-IBIG, PhilHealth, 13th Month Pay)
• Company-wide focus on employee health and wellness initiatives

Career Growth & Development

• Exceptional career advancement opportunities
• Direct access to senior management for mentorship and guidance
• Personalized professional development programs
• Annual performance appraisals with clear growth pathways

Culture & Community

• Energetic, collaborative international team
• Monthly gratitude events celebrating achievements and milestones
• Supportive environment where relationships truly matter
• Competitive salary package that recognizes your expertise

Ready to Join Us?

Our application process is straightforward: initial screening, followed by first and second interviews with HR, and a final interview with leadership. Each step is designed to ensure we're the right fit for each other.

If you're ready to be part of something different—where your nursing expertise meets innovation, growth, and genuine appreciation—click Apply below.

We're excited to meet you

Job Type: Full-time

Pay: From Php50,000.00 per month

Application Question(s):

• How soon can you start for this role?
• How much are you expecting for this role?
• Do you have call center experience?
• How many years of experience in answering incoming telephone calls and initiate outbound calls to customers do you have?
• Do you have experience in supporting a medical or healthcare provider/ client?
• How many years of experience in using electronic health records (EHR) and other healthcare software applications do you have?
• Are you willing to work on a changing shift and on the weekends?
• Are you a Registered Nurse (RN) PRC License?
• Are you fluent in Spanish verbal and written communication?

Work Location: Remote