HOSTEL MANAGER

Responsibilities

• Responsible for the overall operations management of the properties.
• Monitor day-to-day facilities and maintenance operations.
• Lead and supervise all operation staff to ensure daily operations is running smoothly and efficiently.
• Review the operations processes and workflow to maximize tenant's satisfaction.
• Handle tenant's complaints, feedback review and take remedial actions for service recovery and to improve service delivery.
• Maintain an excellent customer service standard with effective internal/external service communication and to provide good customer service experience at all times.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors, contractors and all internal/external customers.
• Conduct regular inspections of properties and perform preventive property maintenance promptly to keep the property functioning in good condition.
• Ensure compliance of safety & building regulations and all other statutory requirements.
• Manage the company's emergency response team (aka CERT) to ensure on-the-ground operations are well coordinated, drill, exercises and trainings are carried out as per schedule.
• Perform any ad-hoc task as assigned by the management.

Requirements

• Minimum Degree in Property Development/ Real Estate Management or Hospitality/Tourism/Hotel Management or equivalent.
• At least 5 years of working experience at managerial level in operations.
• Excellent interpersonal and communication skills.
• Good analytical, organizational and problem-solving skills.
• Strong leadership skills, structured with strong work ethics.
• Resourceful, good team player and able to multi-task.
• Result driven and able to work independently in a fast-paced environment.
• Experience in pre-opening operations team is an advantage.