API Customer Service
2 weeks ago
Customer service that can solve customer's problems timely. With good communication skills.
DUTIES AND RESPONSIBILITIES:
- Address customers concerns accurately and timely.
- Ensuring accuracy of information and processes alignment between CS and other
- teams within the company.
- In charge of customer complain.
- Make incident report timely
- Coordinate with other department if there is a technical issue
- To assist client of operation problem.
CORE COMPETENCIES:
- Strong communication skills
- Teamwork and collaboration
KEY RESULT AREAS:
- Communication skills
- Mandarin speaker
- English speaker
JOB SPECIFICATION:
- Experience in Customer Service field
- Strong verbal and written communication skills in English and Chinese
- Possesses strong attention to detail, leadership, problem solving and analytical skills.
BENEFITS:
- Health Care Plan (HMO) with Dental and Vision upon regularization.
- Group Life and Accident Insurance upon regularization
- Unlimited coffee when reporting on-site
- Vacation Leave and Sick Leave, Sick Leave convertible to cash by the end of the year
- Bereavement Leave of 3 days upon regularization
- Onsite facilities such as medical clinic and fitness gym
- Training and Development Programs
- Company Christmas Gift
- Employee Discount
- Company Events
- 13th Month Pay as mandated by the Philippine Government.
- Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
- Birthday Gift
- Service Year Award
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