Capacity Planning

4 days ago

Philippines TDCX Full time $40,000 - $60,000 per year
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Lead the development and implementation of the PH Seats Capacity Plan
  • Monitor the implementation of scheduling strategies to balance client needs and operational efficiency
  • Develop, implement and maintain business continuity plans for critical operations
  • Coordinate the WFM response during business disruptions and emergency situations
  • Develop and implement crisis management protocols
  • Support business development with capacity planning for potential new clients
  • Partner with Operations, HR, Finance, IT, and Facilities on integrated capacity and continuity processes
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Bachelor's degree in Business Administration, Operations Management, or related field, preferred but not required
  • 6 years of experience in workforce management, capacity planning, or business continuity with at least 2 years in a management role
  • Knowledge and experience in Business Continuity Management, Risk & Crisis Management, and/or Disaster Recovery Planning
  • Strong understanding of contact center operations and resource optimization principles
  • Advanced proficiency in capacity planning tools and methodologies
  • Excellent project management, problem-solving, and critical thinking skills

TDCX

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