Shopify Specialist

Shopify Specialist

Position Type: Full Time

Location: Philippines (Remote)

Schedule: 9am-5pm AEST (Mon-Fri), plus possible 1-2 hrs shift on a weekend

About the Company

Our client is a modern parenting brand on a mission to make the messy moments of family life easier and more joyful. The brand creates thoughtfully designed, practical products that solve real problems for families. Since launching, they've grown a loyal community of parents who value simplicity, sustainability, and clever solutions. With a strong focus on quality, innovation, and connection, they continue to expand its product line and its reach, one family at a time. They are active currently in Australia, United States, United Kingdom, Canada, Korea and the EU.

As the business continues to scale, the team is investing more heavily in optimizing its Shopify operations. This role has been created to support day-to-day e-commerce execution while also contributing to ongoing optimization projects as the business matures.

About the Role

The Shopify Specialist will play a hands-on, execution-focused role supporting the client's Shopify stores and operations. This position is ideal for someone with strong Shopify experience who enjoys maintaining, improving, and optimizing e‑commerce sites in a growing but lean team.

While there is an email/CRM component to the role, the core focus is Shopify website maintenance and operational support, with email execution acting as a secondary responsibility.

Responsibilities

Shopify & Website Operations (Core Focus)

• Create and maintain products in Shopify, including variants, pricing, barcodes, imagery, and content updates
• Manage website UX and ongoing site maintenance across multiple Shopify stores
• Merchandise collections to support campaigns, promotions, and trading priorities
• Conduct regular website audits, including pricing, bundles, collections, promotions, and accuracy checks
• Troubleshoot website issues using structured checklists before escalating to developers or external partners
• Support ongoing CRO and AOV optimisation initiatives
• Assist with Shopify apps and integrations, including warehouse and inventory systems
• Perform spot checks on Amazon listings (managed by an external agency) to ensure accuracy of content and imagery

Email & CRM Support (Klaviyo or Similar)

• Create and submit EDMs for internal review using assets provided by the marketing team
• Build and manage customer segments for email campaigns
• Maintain, update, A/B test, and optimise automated email flows
• Support database hygiene and basic CRM optimisation
• Monitor campaign and flow performance to ensure correct delivery and execution

Inventory, Operations & Reporting

• Support day-to-day operational tasks, including:
• Freight bookings and shipment tracking from suppliers
• Inventory reconciliation and confirmation of goods received
• Assist with reporting, data hygiene, and performance insights as required

Competencies and Qualifications

Must-Have

• 3+ proven experience managing Shopify-based e-commerce operations
• Comfortable working with basic email/CRM tools (e.g. Klaviyo or similar)
• Strong attention to detail with a structured, organised approach to work
• Intermediate Excel / Google Sheets skills preferred (formulas, lookups, basic pivot tables)
• Task-driven executor who can also think beyond instructions and identify improvements
• Proactive problem-solver capable of working independently in a remote setup
• Familiarity with Google Analytics or similar reporting tools
• Experience with inventory systems or warehouse integrations

Nice-to-Have

• Background in baby products or other complex/niche product categories
• Experience working with products that require customer education or have usage nuances

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and potentially a Practical Test. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

Job Type: Full-time

Pay: Php55, Php80,000.00 per month

Benefits:

• Work from home

Experience:

• Shopify management: 3 years (Required)
• email marketing support: 1 year (Required)

Work Location: Remote