Payroll Analyst I

Accountabilities:

• Works closely with the Payroll team to ensure effective delivery of services to client
• Ensures all inquiries (either internal or external stakeholders) are processed/answered through different channels (email, phones or case management system) in accordance with agreed procedure, company policy and legislative requirements
• Analyses and solves client's questions, problems and / or requests efficiently and effectively
• Responds to complex HR and labour legislation questions
• Ensures all inquiries are processed in accordance with agreed procedure, company policy and legislative requirements
• Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services
• Executes all related payroll processing and controls (Personnel Admin, Time data, Payroll, Inbound & Outbound interfaces) in accordance with the client's standard operating procedures.
• May assist with providing info for reports to HR vendor management services, client HR administration, and client managers.
• Participate with management of change requests/problems analysis and testing
• Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
• Take ownership for production and distribution payslips, reports, interfaces and statutory information as required.
• Validate master data, time data, data input and Payroll before payroll closing
• Initiate and execute HR System related validations and consistency checks where they impact on payroll results
• Run payroll (on and off cycle) and produce all outputs
• Performs pre/post audits of hours transferred to the payroll system
• Perform payroll reconciliations and BACS submission
• Manage 3rd party payments
• Perform backup role for colleagues during absences
• Produce and maintain documentation for Payroll Operating Procedure manuals, Payroll Work Instructions and Business Rules in relation to the payroll services delivered
• Contributes actively and regularly with ideas to continuous improvement of services and operations, and upon request participates in process and service improvement projects

Qualifications:

• Bachelor's degree holder
• Minimum 1 year of end-to-end payroll experience, preferably in BPO/Shared Services set-up
• Has at least 1 year of US Payroll experience
• Has in depth understanding of financial accounting, payroll tax systems and softwares
• Has end-to-end payroll processing experience
• Proficient with MS tools especially MS Excel
• Amenable to work in night/graveyard shift
• Familiarity with Dayforce and Workday is a plus
• Knowledge or experience with any Payroll System and Ticketing tool/system is a plus

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