LIMS IT Support Technician

Company Description

Location: Remote within Europe with regular international travel

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership.

Job Description

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: G6 technology) providing technical support expertise:

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
• Provide 2nd & 3rd level application support for the application.

Specific Tasks

• Advanced Troubleshooting & Incident Management
• Investigate and resolve escalated issues.
• Perform root cause analysis and implement corrective actions.
• Debug Java code and analyze application logs to identify problems.
• Application Monitoring & Optimization
• Monitor application health using tools such as Grafana
• Configure alerts and dashboards to proactively detect and address anomalies.
• Analyze application performance and recommend improvements.
• Bug Fixing & Code Support
• Collaborate with development teams to implement permanent solutions.
• Develop functionality enhancements including lab instrument / device connections (CSV mapping)
• Deployment & Release Support
• Assist in application deployments and release validation.
• Conduct post-deployment checks and ensure system stability.
• DevOps following SGS procedures
• Documentation & Knowledge Management
• Maintain detailed documentation of support procedures and known issues.
• Share technical knowledge within support teams to reduce future escalations.
• Cross-Team Collaboration
• Work closely with other teams and business stakeholders.
• Provide timely updates and communication during incidents and outages.

Qualifications

• Graduate Level of studies and/or Post-Secondary Education in Computer Science, Engineering or related subject
• Minimum of 1 - 2 years similar working experience
• Required
• Experience in application support & bug fixing
• Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL)
• Experience in related support tools (e.g. Service Now)
• Experience developing or maintaining instrument interfaces or middleware using Java(knowledge of APIs, web services, XML/JSON).
• Experience in system maintenance, configuration management, and basic scripting for SQL.
• Familiarity with change control, incident management, and documentation standards in regulated environments.
• .Ideally
• Knowledge of LIMS
• Understanding of laboratory workflows and data management processes.
• Experience with GIT projects' repository

• Knowledge of Java patterns

• Good understanding of the Application Lifecycle Management

• Used to work in an international environment

Additional Information

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and work model.
• Access SGS University and Campus for continuous learning options.
• Thrive in a multinational environment, collaborating with colleagues from multiple continents.
• Benefit from our comprehensive benefits platform.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.