Post Fitment Support Specialist
2 days ago
Responsibility:
- Collaborate with Global teams to implement and maintain Cartrack projects
- Document technical procedures, user manuals, and FAQs
- Provide technical support for any device related matters or issue (device, fuel, firmware and functionality issues raised by customers)
- Create price codes as part of the vehicle information capture process for new and existing customers
- Conduct post fitment checks for newly installed Cartrack products on customer vehicles to:
- Ensure standard procedures are adhered to by the fitters
- All the functions that the customer had subscribed to are working.
- Create post fitment related incident reports and provide necessary recommendations as needed for customers
- Continuously update technical knowledge and skills
Requirements:
- Minimum Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
- Entry levels are welcome to apply
- Proficient in written and spoken English to handle customer queries
- Must have a pleasant personality with high levels of motivation and enthusiasm
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required
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