Telesales - Marikina

Polyfoam RGC International Corporation (URATEX)

50 Marcos Highway, Tayug Brgy. Calumpang, Marikina City

DUTIES & RESPONSIBILITIES

• Handles inbound calls/inquiries & outbound calls for inquiry follow ups
• Handles online inquiries from emails, website, FB Page, Google My Business, Viber etc.
• Serve multiple customers, discover their needs and recommend the right product based on customer requirement.
• Suggest alternative products, and offer other products to generate additional sales.
• Provide accurate product information.
• Offer other payment options and process customer payment.
• Ensure adherence to customer satisfaction and commitment.
• Build repeat sales through strong customer relationships.
• Process & update Regular Retail Customer orders.
• Update customers on the status of their items for delivery / pick-up.
• Handles & resolves customer concerns / complaints
• Monitors & schedule backload deliveries, items for assembly & special trips.

CORPORATE RESPONSIBILITIES:

1. Must actively participate in all company sponsored activities such as:

2. SGA (Small Group Activity)

3. 8S (Standardize, Sort, System, Sweep, Safety, Self Discipline
4. Save Mother Earth, Stay Fit-Zumba)
5. Company Outing
6. Christmas Party

7. Meetings, Seminars, Assemblies

8. Adheres to Company Policy, Rules and Regulation.

JOB QUALIFICATIONS

• College graduate of any business related course
• With at least 1 yr. experience in household, furniture and appliances store.
• Preferably living near the assigned area (Marikina).
• Willing to work during weekends and holidays.
• At least 5'4" ht. , medium built, with pleasing personality
• Experience as telesales representative or other sales/customer service role is of advantage

SKILLS

• Ability to learn about products and services and describe/explain them to customers
• Good knowledge of relevant computer programs and telephone systems
• Cool-tempered and able to handle rejection
• Team player, flexible and result oriented
• Can work under pressure and quick to resolve challenging situations

JOB BENEFITS

In addition to an exciting and fulfilling career, we offer the following benefits:

• Health Maintenance Organization (HMO)
• Annual Physical Examination
• Yearly conversion of unused leave of absences
• Mid-year performance evaluation bonus yearly through GPA
• Sponsored company events and activities
• Company Uniforms
• Allowances
• Learning & Growth (Trainings)
• Health & Fitness
• Employee discounts on products

Job Type: Full-time

Work Location: In person