Resorts Manager

The Resort Manager is responsible for overseeing all aspects of resort operations to ensure a high level of guest satisfaction, efficient and profitable business practices, and a well-maintained property. This includes managing staff, coordinating guest services, maintaining facilities, and ensuring compliance with all legal and company policies. The Resort Manager plays a key role in developing strategies to improve guest experiences, increase profitability, and create a welcoming, well-organized atmosphere.

Key Responsibilities:

Operations Management

· Oversee day-to-day operations of the resort, including front desk, housekeeping, food & beverage, maintenance, and guest experience.

· Reviews and evaluate hotel concessionaire performance if it is in accordance with the approved operating plan and contract.

· Ensure all facilities, equipment, and amenities are well-maintained and in good working condition.

· Monitor and control budgets, revenues, and expenses to meet financial objectives.

· Ensure compliance with health, safety, and local licensing regulations in coordination with liaison officer.

· Implement and maintain efficient procedures and standards of service across the resort.

Guest Experience

· Ensure guests have a high-quality and memorable experience from arrival to departure.

· Help develop, improve and ensure execution of company hospitality manual.

· Address guest concerns and complaints in a timely and professional manner.

· Monitor guest feedback through reviews and surveys to identify areas for improvement.

· Develop and implement strategies to enhance the resort's reputation and increase repeat bookings.

Team Management

· Overseeing Hiring, training, and supervise all resort staff, ensuring they provide excellent service. (training done by department supervisors)

· Developing staff training programs for service excellence and regulatory compliance.

· Approves schedules and manage staffing levels to meet operational needs, as submitted by department supervisors.

· Foster a positive working environment that encourages teamwork, professional growth, and high employee morale.

· Hold employees accountable for performance and conduct by implementing disciplinary measures in a fair, transparent, and constructive manner, in alignment with company policies, such as issuing incident reports.

· Manage employee performance by recognizing achievements and addressing concerns through coaching, feedback, and, when necessary, disciplinary action to uphold workplace standards.

Inventory Control & Management

· Oversee the procurement, storage, and management of resort inventory, including food and beverage supplies, linens, cleaning products, and maintenance equipment.

· Oversees monitoring of stock levels that have been ensured by the department supervisors, in the timely replenishment of inventory to avoid shortages or overstocking.

· Coordinate with department heads to forecast inventory needs based on occupancy levels, special events, and seasonal trends.

· Implement inventory tracking systems to streamline ordering and reduce waste.

· Conduct regular cycle counts to ensure the accuracy of stock levels and prevent theft or loss.

Marketing & Business Development

· Collaborate with marketing teams to promote the resort through various channels, including digital marketing, social media, and partnerships.

· Work closely with the sales and reservations teams to develop promotions and packages that attract new guests.

· Participate in industry networking events and develop relationships with travel agents, tour operators, and other partners.

· Analyze and report market trends and competitors to stay ahead in the industry.

Financial Management

· Manage resort budgets, forecast revenues, and control operational costs.

Facilities and Asset Management

· Ensure the resort's physical assets are in top condition, including the grounds, buildings, pools, and equipment.

· Coordinate renovations, repairs, and maintenance work as needed

· Ensure the property adheres to sustainability and environmental practices where applicable.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field.

At least 5 years of experience in resort or hotel operations, with proven leadership in managing multiple departments.

Strong knowledge of guest service standards, financial management, and cost control.

Skilled in team leadership, staff supervision, and performance management.

Proficient in resort management systems, MS Office, and reporting tools.

Excellent communication, problem-solving, and decision-making skills.

Familiar with health, safety, and local licensing regulations in hospitality operations.

Experience in inventory control, procurement, and coordination with various departments.

Strong analytical and strategic planning skills for improving operations and guest satisfaction.

Willing to work flexible hours, including weekends and holidays, as needed.