Temporary Caller

This is a remote position.

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company (Client)

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world's first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We're looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

• Make outbound calls to prospective customers, leads, or partners as directed
  
• Provide accurate information about products, services, or campaigns
  
• Assist customers through phone, email, and chat when needed
  
• Document call outcomes, feedback, and customer interactions in CRM systems
  
• Follow call scripts and compliance guidelines to ensure professionalism
  
• Escalate complex inquiries to the appropriate team when necessary
  
• Meet daily/weekly call targets and performance metrics
  

• Previous experience in outbound calling, telemarketing, or customer support preferred
  
• Excellent verbal and written communication skills in English
  
• Comfortable using CRM tools, call scripts, and online communication platforms
  
• Strong organizational skills and attention to detail
  
• Ability to work independently and manage time effectively
  
• Willingness to adapt to temporary project timelines and requirements