Digital Solutions Officer

Key Responsibilities:

Citizen Developers Program (CDP)

• Assists in the implementation of the Citizen Developers Program (CDP), including planning, participant onboarding, mentoring support, and tracking of progress.
• Develops training materials and delivers sessions focused on low-code developments.
• Provides ongoing coaching and technical support to CDP participants throughout the application development lifecycle.

Application and Workflow Development

• Designs and develops in-house digital applications and workflow automations using low-code or required tech stacks based on user requirements.
• Applies principles of the Software Development Life Cycle (SDLC)—including requirement gathering, prototyping, user acceptance testing (UAT), deployment, and maintenance.
• Ensures applications meet usability, performance, and security standards.

Systems Integration

• Facilitates and supports integration requirements of platforms such as low-code and erp into enterprise processes and digital projects.
• Works with internal and external technical teams to execute and troubleshoot integrations based on project and system requirements.

Project Management

• Provides project management support for DSD initiatives, including planning, timeline tracking, stakeholder coordination, and documentation.
• Prepares and maintains project status reports, risk registers, and workplans to ensure timely delivery of outputs.

Cloud-Based Application Management

• Administers various SaaS business application systems
• Supports the deployment and maintenance of applications hosted in cloud environments, particularly in Google Cloud Platform (GCP) using Cloud Run and Virtual Private Cloud (VPC).
• Collaborates with the DM team to manage configurations, monitor performance, and address issues related to cloud-deployed solutions.
• Ensures cloud deployments follow enterprise security and scalability standards.

System Support and Maintenance

• Provides technical and functional support for the Low-code, No-code-based applications and other digital tools managed by the department.
• Monitors system performance, handles issue resolution, and coordinates system updates or enhancements as needed
• Maintains documentation for troubleshooting, configuration, and change logs.

Training and Enablement

• Develops and delivers user training materials, including manuals, quick guides, and video walkthroughs.
• Conducts system onboarding and digital literacy sessions for business users, champions, and CDP participants.

Budget and Operational Support

• Assists in budget tracking, procurement coordination, and documentation of financial requirements for DSD projects.
• Supports operational planning and resource management for digital initiatives.

Cross-Functional Coordination

• Collaborates with business units, OCIO teams, and external partners to align solutions with organizational needs.
• Acts as a digital enabler across units by ensuring tools and applications are properly deployed, supported, and sustained.

Other Related Tasks

• Assist in the implementation of Integrated Management Systems (Quality, Occupational Health and Safety, Environmental, and Asset) and compliance to regulatory requirements.
• Participate in the different programs of the organization,
• Performs other related duties that may be assigned by immediate superior.

Requirements:

Skills:

• Excellent verbal/written communication and interpersonal skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts
• Assertive, methodical and analytical with good listening skills and a strong customer focus
• Demonstrates commitment through action and is able to build and develop trust
• Adept in critical thinking with a good understanding of business process, technology, systems and tools

Required Experience:

• Experience in digital solution development, particularly using low-code platforms or business process automation tools.
• Exposure to the software development life cycle (SDLC) including requirements gathering, testing, deployment, and maintenance.
• Involvement in system integration projects, preferably across enterprise platforms (e.g., ERP, cloud-based systems).
• Hands-on support for cloud-based applications, including familiarity with cloud environments and basic deployment principles.
• Project coordination experience, supporting cross-functional teams, tracking progress, and maintaining documentation.
• Experience in user training and enablement, including creation of manuals, training guides, and facilitation of sessions.
• Exposure to budget tracking or procurement processes, supporting digital or IT-related initiatives.
• Experience working collaboratively with internal stakeholders, IT teams, and external vendors in a project or operations setting.

Education:

• Bachelor's degree in Information Technology or quantitative field, or equivalent work experience