Full-time Medical Virtual Assistant

2 days ago

Remote, Philippines OnlineJobs Full time ₱50,000 - ₱60,000 per year

Job Title: Medical Virtual Assistant [MC-TCG]
Position type: Full-time
Work hours: 8:00 AM - 5:00 PM EST
Work days: Monday - Friday
Salary: $5 - $6 per hour, depending on experience

Position Overview:

As our Medical Virtual Assistant, you will be the organizational heartbeat of the practice—supporting patient intake, scheduling, documentation, and payment processes with professionalism and empathy. Your ability to manage high-volume workflows while maintaining discretion, cultural sensitivity, and military competence will directly contribute to justice and healing for vulnerable populations.

Key Responsibilities:

Appointment Scheduling & Calendar Coordination:
Schedule and confirm clinical evaluations, legal consultations, and follow-ups
Coordinate across time zones for military personnel, veterans, and legal teams
Manage a dynamic calendar that includes legal deadlines, teaching engagements, and deployments
Track and prioritize high-need clients (e.g., veterans requiring forensic reports)

Patient Intake & Pre-Evaluation Support:
Guide new patients through intake forms and documentation collection
Clarify appointment expectations and technology needs (Zoom access, form completion)
Monitor intake queues and ensure readiness for each session
Onboard patients with warmth, clarity, and professionalism

Billing, Invoicing & Payment Collection:
Send invoices for services such as psychological evaluations and legal reports
Process payments securely using HIPAA-compliant platforms (SimplePractice, Stripe, PayPal)
Follow up on outstanding balances with professionalism and sensitivity
Maintain accurate financial logs and billing summaries for internal reporting

Documentation & Administrative Support:
Transcribe, organize, and upload clinical notes, evaluations, and case reports
File legal and clinical documentation with strict attention to accuracy and confidentiality
Update EMR (SimplePractice) and maintain secure records in cloud-based systems (Google Workspace, Dropbox)
Support CRM tracking and lead flow documentation

Communication & Professional Representation:
Draft patient emails, reminders, intake responses, and form follow-ups
Communicate effectively and respectfully with legal teams, therapists, and referral sources
Maintain patient confidentiality and professionalism in all interactions

Basic Requirements:

Background in mental health, medical administration, or legal casework
Strong working knowledge of EMR systems (SimplePractice preferred)
Experience handling neuropsychological or forensic mental health documentation
Familiarity with military culture, terminology, and disability systems
Proficient in Google Workspace, Dropbox, and virtual communication tools
Must be proficient in speaking and writing English very clearly.
Must have relevant work experience.

How to apply:
1. Put DALLAS in your subject
2. Submit / Include a link to your updated CV/resume

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