Community Experience Lead

2 weeks ago

INTLPhilippines, Philippines TransPerfect Full time

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

RESPONSIBILITIES:

  • Plan, review and administer effective outreach campaigns, programs or events for DataForce community members and other relevant audiences
  • Plan and monitor execution of satisfaction surveys for the DataForce community Forecast, measure, and report the results of various engagement campaigns
  • Create a systematic, process-driven approach to community engagement outreach and relationship management
  • Set and continually monitor Community members expectations, while actively working to improve the Community experience
  • Review and revise materials targeted for the DataForce Community based on feedback and outreach/engagement performance analysis
  • Track issues within the DataForce community, assisting with the development of recruitment and engagement strategies for programs/projects and the coordination of events
  • Perform root cause analysis for community escalations and proposing corrective actions
    • Prepare material for presentations regarding Community insights for internal and external customers
  • Work across various departments and functions to ensure the best satisfaction within the DataForce Community: Sales, Production, Recruitment, Tech Support, Operations, and Payments
  • Other tasks as assigned by Senior Community Manager, Community Engagement manager and Community Sourcing Director

REQUIRED SKILLS

  • Excellent writing skills for creatively engaging and attracting talent
  • Has an eye for detail in order to quickly and accurately proofread documents, templates, and email communications before publication
  • Attention to detail in order to perform root cause analyses and suggest corrective action for escalations
  • Ability to work independently
  • Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions
  • Able to work under pressure to achieve department KPI goals
  • Ability to work autonomously in communication with contributors and colleagues within cross-function teams

REQUIRED EXPERIENCE AND QUALIFICATIONS

  • Minimum Bachelor's degree or its equivalent
  • Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities
  • Experience working in a multinational/multicultural virtual working environment
  • Experience in working in a cross-functional/matrix organization
  • Excellent communication skills (both written and verbal) in English

DESIRED SKILLS AND EXPERIENCE

  • Strong experience in Customer Service focused positions
  • Fluency in a language other than English

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