Hub Supervisor

3 hours ago

Pulilan Bulacan, Philippines Flash Express (PH) Co. Ltd. Inc. Full time
Key Responsibilities
  • Ensure the strict and consistent implementation of company policies, standard operating procedures (SOPs), and operational guidelines within the hub to maintain efficiency, accuracy, and compliance.
  • Guide, coach, and monitor employees to ensure full understanding and adherence to all operational regulations, safety standards, and workflow procedures.
  • Analyze operational data and daily performance reports to identify root causes of remaining, delayed, or undelivered parcels, and implement corrective and preventive actions to improve delivery success rates.
  • Actively engage with employees to understand their concerns, operational challenges, and development needs, helping to maintain positive morale, motivation, and team collaboration.
  • Supervise daily hub operations by monitoring staff productivity, task completion, and overall performance to ensure targets and KPIs are consistently met.
  • Plan, organize, and facilitate employee onboarding, skills development, and refresher training programs, including conducting post-training evaluations to ensure proper application of learned procedures on the job.
  • Assist in preparing and managing shift schedules to ensure adequate manpower coverage based on operational demand, while monitoring attendance, overtime, leaves, and maintaining accurate employee records and data summaries.
  • Oversee onsite safety management by enforcing safety protocols, conducting regular inspections, addressing potential hazards, and ensuring compliance with company and regulatory safety requirements to maintain a secure work environment.
  • Coordinate with management and other departments to support operational improvements, resolve issues, and ensure smooth daily hub operations.

Qualifications
  • Prior experience in hub operations, logistics, warehouse management, or supervisory roles is highly preferred.
  • Proven leadership capability with strong communication, coaching, and team management skills.
  • Excellent problem-solving and decision-making abilities, particularly in high-pressure and fast-paced operational environments.
  • Ability to manage manpower, work schedules, and operational requirements efficiently while handling multiple tasks simultaneously.
  • Strong sense of responsibility, adaptability, and attention to detail to ensure operational excellence and compliance

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