Call Center Sr. Executive

2 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year
About the job, Sr. Executive - Process Training (MOA Pasay) | Hybrid

Work Setup: Hybrid (MOA Pasay)

Work Schedule: Mid Shift

Requirements:

  • 2 years of experience in Training BPO
  • Good communication skills
  • Basic knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
  • Responsible for support for current new-hire training and then full facilitation of future new-hire training classes, reporting, and feedback to the agent.
  • At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
  • Basic knowledge of editing tools Adobe

Responsibilities:

  • Conduct New Hire training for the process based on the agenda
  • Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
    be the outcome of a TNA and action plans.
  • Create a Training Needs Analysis and create action plans based on TNA and opportunities
    to support operations.
  • Collaborate with the CE (Customer Experience), Quality Analyst and Pre-Process Training
    team in making suggestions in enhancing the training agenda.
  • Provide feedback to associates/trainees based on progress in training
  • Complete required reports for tracking and communicating training progress at different
    levels
  • Conduct coaching sessions for trainees and agents towards performance improvement.

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