MIS Reports Analyst
2 days ago
TASQ is looking for a MIS reports analyst to work on-site in either F. Cabahug St. or Cebu IT Park ASAP.
The prescreening interview will be done over the phone.
About the job MIS Reports Analyst - Medical Equipment Support (Cebu)
Work setup: Onsite (Cebu)
Account: Medical Equipment Support
Responsibilities:
Provide support to Operational Leadership teams, Clients in a day-to-day basis, ensuring the reporting of all metrics and KPIs
Create and maintain Operational Real Time applications, e.g., WFM/RTA tools
Client Interaction as and when required
Process Change Control & Development
Making/Publishing real time/Historical data/reports available to the operation team
Performs other task/duties assigned by the process head/SDL
Work on any ad hoc responsibility given by process head in order to assist operations
Qualifications:
Experience required 5-8yrs in same field.
Advanced MS Office skills, e.g., MS Excel, MS Access
Knowledgeable in VB/VBA, Power BI, Power Apps and Power Automate
Ability to coordinate with Operations Managers for planning of staffing, capacity utilization, seating
Good statistical, analytical and reporting skills
Knowledgeable in call arrival patterns in call center environment in order to develop staffing requirements, rosters
Knowledge in other WFM activities including Intraday Planning, Forecasting Shrinkage
Scripting skills and database knowledge should be an added advantage
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