Tech Enablement Specialist

2 days ago

Pasig, National Capital Region, Philippines Enshored Inc. Full time
Key Responsibilities

Technology Advisory

  • Become a superuser and subject matter expert of technology solutions (e.g., understanding key features, use cases, industry best practices, etc.)
  • Serve as a trusted advisor to various stakeholders, ensuring that enterprise technology offerings align with business needs
  • Collaborate with various stakeholders to identify ways to continuously improve operational excellence and drive productivity and efficiency and provide assistance in implementing aligned solutions.
  • Serve as a conduit among the Technology, Business Functions, Technology Vendors, and the users of the products to drive increased productivity
  • Help audit data integrity and data security in collaboration with Compliance and Security

Technology Adoption

  • Develop adoption strategies, manage communications, and foster collaboration between technology teams and users to drive organizational change and process optimization
  • Build strong relationships with internal stakeholders, identify and leverage SMEs
  • Execute change management activities related to technology adoption and continued technology-driven solutions. (e.g., creating playbooks, creating and conducting training materials, etc.) in partnership with internal and external learning & development partners.

Departmental Support and Reporting

  • Provide support to a variety of data and reporting activities across various business functions.
  • Collect, analyze, and present data for a better understanding of information that may be used for decision-making by various departments based on business needs.
  • Other relevant reports may be assigned.
Required Qualifications

Education: Bachelor's/College degree.

Experience:

  • At least 2 or more years of relevant work experience in a fast-paced and professional work environment, with work experience in technology solutions or business functions.

  • Excellent interpersonal, presentation, and customer relations skillsAbility to work independently on assigned tasksExcellent time-management skills

  • Project Management experience

Critical thinking and problem-solving skillsAbility to maintain confidentialityStakeholder management

  • Vendor management
  • Data Analysis & Reporting
  • Change Management
  • Adoption and Refresher Training experience
  • SaaS Implementations, Automations, and Integrations

Ability to prioritize and work well in a dynamic environment with competing demandsFlexibility and efficiency in a fast-paced team-oriented environment.

  • SaaS/Technology experience:

  • Google Workspace and Microsoft 0365 Apps

  • Zendesk administration and optimization
  • Client Relationship Management systems (e.g., HubSpot)
  • Human Resource Information Systems, such as but not limited to Sprout, Workday, BambooHR, etc.
  • Applicant Tracking Systems, such as but not limited to Greenhouse, Workday, Taleo, etc.

Languages: Excellent written and verbal communication skillsOther Requirements: Must be willing to work any shift, extended hours, and workdays as necessary

Preferred Qualifications

Experience in SaaS administration and enablement; prior experience in a BPO setting.

Working Conditions
  • Work Setup: Office-based

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