Customer Success Agent

2 weeks ago

Manila, National Capital Region, Philippines Ally Full time
JOB META (Internal Use)
  • Job Title: Customer Success Agent (Remote, Weekend & US Hours)
  • Monthly Rate: $900–$1,000 USD (depending on experience)
  • Employment Type: Full-time (40 hrs/week)
  • Location: Remote (Philippines preferred)
  • Working Hours: Weekend + US hours (exact shifts assigned by CS Manager)
  • Repost Frequency: Every Monday & Thursday
  • Target Start Date: Rolling (every 2 weeks from date posted)
  • Hiring Deadline (Soft): Rolling until filled

Minimum Requirements
  • At least 1–2 years of Customer Support or Customer Success experience
  • Experience supporting customers via email, chat, or phone
  • Exposure to eCommerce, DTC, or subscription businesses is a plus
  • Comfortable working weekends and US-hour shifts

EXTERNAL JOB POST
Customer Success Agent (Remote, Weekend & US Hours)

Full-Time | Remote | $900–$1,000 USD per month

40 hours per week | Weekend + US-hour shifts

Apply now — shortlisted candidates may be hired on a rolling basis.


About the Client & Context

You'll be supporting one of our clients — a NASDAQ-listed, fast-growing health and wellness company operating globally across eCommerce and direct-to-consumer channels.

You'll join an established Customer Success team, working closely with CS leads and managers to deliver a reliable, empathetic, and high-quality customer experience across chat, email, and phone.

This is a frontline Customer Success role, focused on execution, consistency, and customer satisfaction.


The Role and Your Mission

As a Customer Success Agent, your mission is simple:

Help customers feel heard, supported, and resolved — efficiently and professionally.

This role is ideal for someone who enjoys structured workflows, clear expectations, and being part of a collaborative CS team.

This is an agency role, but strong performers may convert into a long-term or permanent position with the client (if interested).


What You'll Actually Do
  • Respond to customer inquiries via chat, email, and phone
  • Diagnose issues, validate concerns, and provide clear resolutions
  • Follow established CS playbooks, macros, and escalation guidelines
  • Track conversations and outcomes accurately in Gorgias and internal systems
  • Ensure timely follow-ups and proper handoffs when required
  • Escalate edge cases or unresolved issues to CS leads or managers
  • Share recurring issues or customer feedback patterns with the team
  • Maintain clean records, tagging, and documentation
  • Support light admin or ad-hoc CS tasks as assigned

What We're Looking For
  • Prior experience in customer support or customer success
  • Calm, patient, and professional under pressure
  • Strong written and verbal English communication
  • Comfortable handling occasional difficult customer interactions
  • Reliable, detail-oriented, and process-driven
  • Willingness to work weekends and US-hour shifts

Nice to have (not required):

  • Experience using Gorgias or similar CS platforms
  • Exposure to eCommerce, health, or wellness brands
  • Experience handling phone-based customer support

JOB DETAILS

Employment Type: Full-time (40 hours per week)

Work Setup: Remote

Working Hours: Weekend + US hours (shift assigned by client manager)

Pay: $900–$1,000 USD per month


How to Apply

Click Apply Now on JobStreet.

Shortlisted candidates will receive a link to complete the full application (including a short video introduction).

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