ICT Consultant

Position: ICT Consultant, full time

Location: Manila

Job Description:

We are looking for a motivated ICT Support to provide technical assistance and support for our internal clients. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and the ability to communicate effectively with internal clients and team members. This role will involve troubleshooting hardware and software issues, installing and configuring computers systems, and providing timely technical support to ensure the smooth operation of our internal clients' IT infrastructure.

Key Responsibilities:

• Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade computer components and software applications.
• Provide IT support and resolve problems through assigned incident or request tickets.
• Install, configure, and update software applications on user devices.
• Troubleshoot and resolve issues related to operating systems and software applications.
• Document solutions to common issues for knowledge sharing.
• Provide guidance to users on utilizing IT resources effectively.
• Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Collaborate with the IT team to escalate and resolve complex issues.
• Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

• Minimum of 2 years of experience in providing IT support.
• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Proficient in troubleshooting hardware, software, and network issues.
• Strong knowledge of operating systems (Windows) and common software applications.
• Experience with ticketing tool
• Troubleshooting experience on MS O365
• Excellent communication and interpersonal skills.
• Problem analysis and solving skills.
• Attention to details.
• Team Player.
• Planning and organizing.
• Experience in supporting vessel is a plus
• Willingness to work on a shift as we operate on a 24/7

Benefits:

• Hybrid setup
• HMO and Group Life & Accident Insurance
• Higher HMO coverage with dependents upon regularization
• VL / SL upon regularization
• Standard government benefits
• Retirement plan upon regularization

How to apply:

Please send your CV to