Track and Trace Assistant

2 weeks ago

Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱400,000 - ₱600,000 per year

Lean Solutions Group is seeking a detail-oriented and experienced Logistics Track and Trace Coordinator to support our growing logistics division. This role is critical to ensuring that international and domestic shipments are handled with accuracy, efficiency, and compliance. The specialist will be responsible for end-to-end coordination, from booking and documentation to tracking and final delivery. You will act as the main point of contact between agents, carriers, and internal teams, ensuring each shipment is completed on time, within budget, and to client specifications.

This position requires strong communication skills, an in-depth understanding of freight processes (LCL, FCL, Air), and the ability to manage a high volume of tasks in a time-sensitive environment.

Key Responsibilities

  • Monitor and manage booking requests and shipment instructions from clients and overseas agents.
  • Review and extract shipment data, validate booking details, and coordinate space with carriers.
  • Create and manage bookings in the Transportation Management System.
  • Accurately calculate shipping costs using CBM, weight, or flat container rates based on shipment type.
  • Coordinate pre-alert documentation including commercial invoices, packing lists, and Bills of Lading.
  • Communicate schedules, booking confirmations, and shipping instructions with all relevant parties.
  • Track cargo status via carrier platforms and proactively communicate ETAs or delays.
  • Maintain all shipment documentation organized.
  • Collaborate with internal departments such as pricing, documentation, and finance to ensure operational continuity.
  • Handle customer communications regarding booking changes, delivery updates, and document requests.
  • Ensure every shipment meets Risen's service standards and client-specific compliance requirements.

Qualifications

  • Experience in freight forwarding, logistics coordination, or a related role.
  • Solid knowledge of international shipping regulations, Incoterms, and cargo documentation.
  • Proficient in using logistics systems (TMS platforms).
  • Strong written and verbal communication skills.
  • Meticulous attention to detail and ability to manage deadlines in a fast-paced environment.
  • Experience working with LCL, FCL, and air freight operations.
  • High level of organization and follow-through.

Preferred Qualifications

  • Familiarity with both import and export procedures.
  • Previous experience working with high-volume clients or enterprise accounts.
  • Bilingual proficiency is a must.

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