Financial- Afterpay

About the role

AUXILIA INC' is seeking a Financial- Afterpay (Block Inc. Account) - IT Park to join our team in Cebu City Cebu. This is a full-time role with opportunities for growth and development within our dynamic organisation.

What you'll be doing

• Providing high-quality customer service and support to clients using Afterpay services
• Handling inquiries, processing transactions, and resolving issues in a timely and efficient manner
• Maintaining accurate records and documentation related to customer accounts and transactions
• Identifying opportunities to improve customer experience and contributing to the development of process improvements
• Collaborating with cross-functional teams to ensure seamless delivery of services
• Adhering to relevant policies, procedures, and regulatory requirements

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively
• Familiarity with financial services, payment processing, or customer service in a call centre environment
• Proficiency in using computer systems and software, including CRM tools and customer service platforms
• Ability to work in a fast-paced, dynamic environment and adapt to changes in processes and procedures
• Commitment to providing exceptional customer service and a desire to contribute to the growth and success of the organisation

What we offer

At AUXILIA INC', we are committed to nurturing a supportive and inclusive work environment. We offer a range of benefits, including competitive compensation, opportunities for career development, and flexible work arrangements to help you achieve a healthy work-life balance. Additionally, we prioritize the wellbeing of our employees and provide access to various health and wellness initiatives.

About us

AUXILIA INC' is a leading provider of financial services and solutions, dedicated to empowering our customers and driving innovation in the industry. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences and support our clients in achieving their financial goals. Join our dynamic team and become a part of our continued success story.

Apply now to become our new Financial- Afterpay (Block Inc. Account) - IT Park