Easy Accounts? We gotchu, 2 assessments only
7 days ago
The Opportunity
At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are seeking dynamic and customer-focused individuals to join our growing team as Call Centre Customer Service Representatives. As part of our Alabang Muntinlupa City Metro Manila based operations, you will play a vital role in delivering exceptional customer service and resolving inquiries for our diverse client base.
What You'll Be Doing
- Providing prompt, courteous, and effective customer service via inbound and outbound voice calls
- Handling a wide range of customer inquiries and requests, from account information to problem-solving
- Demonstrating strong active listening skills to fully understand customer needs and concerns
- Utilising your product knowledge and problem-solving abilities to offer tailored solutions
- Maintaining accurate records and documentation of customer interactions
- Adhering to company policies, procedures, and quality standards to ensure a consistently positive customer experience
What We're Looking For
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Strong problem-solving and critical thinking abilities to quickly address and resolve customer issues
- Proficiency in Microsoft Office applications and the ability to navigate customer relationship management (CRM) systems
- A keen attention to detail and the ability to multitask effectively in a fast-paced environment
- A passion for delivering outstanding customer service and a commitment to exceeding customer expectations
- Flexibility to work in a day shift schedule
What We Offer
At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
• Comprehensive healthcare coverage
• Generous paid time off and holiday allowances
• Ongoing training and development opportunities
• Opportunities for career advancement within the company
• A supportive and collaborative work environment
If you're ready to join a dynamic team and make a difference in the lives of our customers, we encourage you to apply now.
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