COE Specialist II

3 hours ago

Mabalacat, Central Luzon, Philippines Uber Full time ₱270,000 - ₱420,000 per year

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

About the Role

As a Community Operations Specialist in the Center of Excellence (COE), you will:

  • Resolve Fleet Operator and Vehicle Solutions issues and requests to ensure Uber Fleet accounts remain fully operational.
  • Key responsibilities include reviewing vehicle documents, verifying driver background check statuses, and addressing Uber Fleet account concerns to maintain seamless operations.

Your Impact in Role:

As a Community Operations Specialist, you are expected to:

  • Document Review: Assess vehicle documents to ensure compliance with state-specific requirements.
  • Ad Hoc Tasks: Accurately and promptly complete urgent tasks assigned by stakeholders.
  • Short-Term Projects: Execute short-term projects to support newly onboarded partners.

The Experience You'll Bring:

Basic Qualifications:

For Internal Candidates:

  • Must be a regular employee of Uber for at least 1 year
  • Must have a passing performance scorecard for the past 3 months
  • Must not be currently enrolled in any Performance Improvement Plan
  • Must not have any active disciplinary action on record upon application
  • Must be willing to work on holidays and shift schedules
  • Must be willing to work onsite, primarily in the Clark COE

For External Candidates:

  • A bachelor's degree in any field is preferred, but not required.
  • Must have excellent verbal and written communication skills.
  • Must have high proficiency in multi-tasking with computers (typing, navigating between tools, and using various software).
  • Must possess outstanding comprehension and problem-solving skills.
  • Willingness to work in a team environment, fostering collaboration and continuous process improvement.
  • Must be willing to work shifts totaling 40 hours per week, including weekends, holidays, and weekly evening schedules.
  • Must be willing to work primarily in the Clark COE.

Preferred Qualifications

  • Detail-oriented: Keen eye for accuracy and thoroughness in reviewing documents and processes.
  • Resourceful: Finds innovative solutions and utilizes available resources effectively.
  • Critical Thinking: Excels in analyzing complex issues, making informed decisions, and solving problems efficiently.

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