Roofing VA

Key Responsibilities:

• Provide seamless administrative support, including managing emails, overseeing calendars, and coordinating schedules.
• Keep customer records up-to-date in the CRM system.
• Ensure smooth communication by following up with clients, leads, and insurance reps on project progress and timelines.
• Assist with job tracking, crew scheduling, and coordination to meet project deadlines.
• Prepare and send invoices, contracts, and other essential documentation.
• Offer customer support via phone calls, text messages, and email.
• Help with basic data entry and assist in generating reports to enhance operational efficiency.
• Perform various administrative tasks such as obtaining permits, placing material and labor orders, collecting roof measurements, and supporting estimate preparation.

Skills & Qualifications:

• At least 2 years of experience in a Virtual Assistant, administrative, or support role.
• Excellent communication skills in both spoken and written English with a neutral accent.
• Strong organizational skills, with the ability to prioritize and manage time effectively.
• Comfortable using VOIP platforms (e.g., RingCentral) for making and receiving calls.
• Reliable internet connection (minimum 25 Mbps) and a quiet, dedicated workspace with a noise-canceling headset.
• Proficient in Google Workspace (Docs, Sheets, Drive).
• Detail-oriented, self-motivated, and quick to learn new systems.
• Available to work during U.S. business hours (EST, CST, MST, or PST).

Preferred Experience:

• Background in roofing, construction, or insurance claims.
• Familiarity with CRM software such as JobNimbus, Rooflink, or Acculynx.
• Experience with invoicing tools like QuickBooks or Xero.