Retail Store Manager

Scandinavian Designs - Dania Furniture is looking for a Store Manager in Santa Rosa to lead a great team and help customers bring their dream homes to life. If you're ready to make an impact in a fun, rewarding, and visually inspiring environment, we'd love to meet you ​      

Why You'll Love Working Here:

• Benefits: Health, dental, vision, HSA, 401k—we've got you covered.
• Perks: Generous PTO, employee discounts at all store locations, tuition assistance, and yes—even pet insurance.​
• Work-Life Balance: No overnight hours ​
• Fun & Rewarding: A visually inspiring workplace with a family-oriented team environment. ​
• Generous Discounts: Furnish your home with style ​
• Career Growth: Extensive product and sales training to help you shine.
• Culture: Supportive team, great vibes, and furniture you'll want to take home.

What You'll Do

• Inspire and create satisfied customers through honest, knowledgeable, and ethical selling practices. 
• Maximize sales growth, profitability, manage a team of sales associates, sales managers, and warehouse associates in a commission-based sales environment.
• Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
• Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Lead by example to create a positive team atmosphere dedicated to the company's mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our products and services through active self-led learning and company-led product and service training.
• Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way.   Always actively seek feedback and practice new habits of success.
• Store Manager responsibilities include and not limited to:
  • Process sales including cash and credit, service and refund transactions accurately
  • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
  • Greet our clients and answer our phones in a prompt, warm, professional and polite manner
  • Process all after-sale service issues with empathy and by following company policy
  • Assist in daily opening and/or closing procedures for store in accordance with policy.
  • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers.  100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
• Maintain excellent appearance of the showroom and all store facilities
• Support the warehouse, store support and delivery drivers as needed
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
• Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications
• Follow through on emails designated to you within the same day
• Take responsibility for disciplinary actions on-site and be a proactive in the staffing needs of the store

Who You Are: ​

• 1 - 2+ years or more in sales in a management role, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation and strong understanding of management practices.
• Able to read product and transaction information.
• The Store Manager is available to work a combination of days, evenings and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
• Able to successfully complete the pre-employment background check and drug check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling and stooping.
• Light cleaning, vacuuming and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

Education:

• High School diploma or equivalent. 
• Management experience in customer service, retail sales, interior design or consulting preferred and not required.

Location: 2835 Santa Rosa Ave.  Santa Rosa CA 
Job Type: Full-time, exempt, then a guaranteed fixed base, plus commission
Training Rate: Fixed Training Salary for the first three months, starting at $2,500 to $2,692 per bi-weekly pay period during training, then: 
Post Training Rate: Yearly fixed base pay of $20,000 per year, PLUS percentage of store sales and percentage of personal sales on uncapped commission

*Benefits eligibility depends on scheduled hours.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
 
In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process.

A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

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