I. JOB SUMMARY

Under the direction of the Manager for Membership, the Membership Supervisor is responsible for carrying out duties to the following functional areas: Membership Application Processing, Customer Service, Membership Records and Reports and Membership staff supervision.

II. SPECIFIC RESPONSIBILITIES

Membership Application Processing

• Reviews application forms, applicant lists, and supervises interview coordination.

Customer Service & Member Engagement

• Guides staff in orientations on membership applications and Club policies.
• Oversees daily office transactions, ensures proper handling of inquiries/complaints, and leads Club/Membership events.

Membership Records & Reporting

• Maintains and updates master membership records, demographics, and revenue reports.
• Reviews reports for accuracy, monitors Objectives-Target-Performance (OTP), and serves as Document Control Representative.

Personnel Supervision & Other Duties

• Conducts evaluations and orientations for staff/OJTs.
• Performs other tasks as assigned by the department head.

III. QUALIFICATIONS

• Candidate must possess at least Bachelor's/College Degree in AB Communication or equivalent.
• Preferably 1-3 years experienced employee with specialization in Customer Service or equivalent.
• Required Skill(s): customer service skills, documentation, database/file and records management, and people management.
• With excellent written and oral communication

Company Benefits: Successful applicants will be entitled to the following company benefits:

• Rice Subsidy
• Medical and Dental Reimbursements and Benefits (extended to the dependents)
• Annual Employee Medical and Dental Check-up
• In-house and External Training & Development
• Travel Allowances
• Merit Increase
• Service Charge
• Performance Bonus
• Duty Meal Benefit
• Shuttle Service
• Weekly Employee Sports Day
• Paid Vacation and Sick Leaves
• Birthday Leave and Birthday Gift Check and many more

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Ability to commute/relocate:

• Dasmariñas, Cavite: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Administrative: 1 year (Required)
• Document management systems: 1 year (Required)

Language:

• English (Required)

Work Location: In person