Process Improvement Officer

2 weeks ago

Pasig, National Capital Region, Philippines Jollibee Full time ₱900,000 - ₱1,200,000 per year

The Process Improvement Officer for Products provides technical leadership in ensuring the effectiveness of product-related systems through proper management of unit initiatives related to systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

Key Responsibilities:

  • Ensures accuracy and recommends manpower, equipment capacity, layout, and business process standards resulting in an optimized business model
  • Designs, reviews, and recommends store management systems resulting in high levels of management team efficiency
  • Leads in the development and recommends effective production planning and inventory control tools to optimize the use of raw materials, store equipment, facilities, and other store resources
  • Designs, reviews, and recommends efficient service systems (counter and related customer services) to ensure delivery of products to customers at the right quality, quantity, and time
  • Reviews and recommends man-hour standards (for crew and store management team) based on sales level, to serve as a basis for store profitability
  • Leads in the development and recommends a Systematic Manpower Scheduling tool to ensure effective crew positioning
  • Oversees product efficiency of store product processes
  • Supports new product introduction
  • Conducts food safety validation for new and existing products
  • Oversees kitchen, DI, counter tools & utensils development and management
  • Implements the Gold Standard Consistency Program

Job Qualifications:

  • Graduate of Industrial Engineering, Computer Engineering, Systems Development, or any related courses.
  • At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
  • Must have good verbal communication and presentation skills.
  • Must be willing to do fieldwork activities nationwide.
  • Willing to work on a hybrid set-up, but 80–90% fieldwork.

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